51, Report:
#511612
Posted Date:
Nov 23 2012
Rock Auto - RockAuto.com Poor Customer Service/incorrect web page Tonawanda, New York
I ordered a part on the web page, the page listed a correct picture and noun name of the part I needed. The part I was shipped was not the part for my car. I contacted Customer service, they stated that this was my fault, the part number listed under the correct picture was for...
Entity
Categories: Auto Parts
52, Report:
#921979
Posted Date:
Aug 04 2012
Marshall Engines received to re-built engines & both engines started knocking within warranty period, Internet
BUYER BEWARE ON PURCHASING ON-LINE
I felt compelled to write down my experience I have gone though this past year; with the hope that someone else can avoid the same expense and frustration that I have had to endure.
I thought I could save money by p...
Entity
Categories: Auto Parts
53, Report:
#816734
Posted Date:
Jan 02 2012
RockAuto sent me wrong part, made me pay for all shipping, even the return.. madison, Wisconsin
Seems I have the same problem everyone else does with these people. I order certain parts, they sent me something different, refunded the part amount, refused to refund shipping. Plus I had to pay to ship it back to get my refund.
When I called customer service they t...
Entity
Categories: Auto Parts
54, Report:
#798330
Posted Date:
Nov 15 2011
RockAuto.com RockAuto, LLC Sent me the wrong part and refused to correct the problem. Internet, Internet
I ordered a Timken seal, part # 2955, which is supposed to have a flange on it. According to both rockauto.com and timken.com, this seal is a flange seal. The original seal is a flange seal.What I received from RockAuto is an NOK seal in a Timken box. NOK part # UH0580E, which doe...
Entity
Categories: Auto Parts
55, Report:
#781817
Posted Date:
Sep 27 2011
Rock Auto Rockauto.com not dealing fair Internet, New Jersey
After placing an order for Centric brake pads and rotors on
a Friday night, I compared Rock Autos shipping cost of $75 to the tire racks
shipping charge of $31 for the same parts, and called to cancel the order two
hours after placing the order. I was told the brake pa...
Entity
Categories: Auto Parts
56, Report:
#776581
Posted Date:
Sep 14 2011
ROCKAUTO LLC they ripp you off on shipping & returns Madison, Wisconsin
I needed some parts for my car so i found rockauto`s web site, everything looked good so i ordered the parts i needed. A few days later the parts were delivered, that`s when the fun started. The company shipped not only my parts but they also shipped the parts twice. i on...
Entity
Categories: Auto Parts
57, Report:
#306763
Posted Date:
Feb 07 2008
MONRO MUFFLER/BRAKE & SERVICE Brake job parts overpricing Bryan Ohio
I went to Monro located in Bryan, Ohio, knowing that I needed to have my brakes worked on. I have had work done there in the past and have found their service/prices to be fair. I was not expecting to be ripped off.
I took my 1997 Ford Aerostar in for a brake inspection, knowing...
Entity
Categories: Auto Repair Service
58, Report:
#272015
Posted Date:
Sep 03 2007
AutoPartsGiant.com Reluctant to give a refund. Hard to talk to a manager. Bellflower California
On June 16,2007 I ordered a part for my old car. They immediately charged my credit card and then they sent me the wrong part. When I finally contacted some one after numerous phonecalls they told me they did' nt have the right part in stock and to send back the other part and they ...
Entity
Categories: Auto Parts
59, Report:
#270096
Posted Date:
Aug 25 2007
Autopartsgiant.com Never Sent Merchandise Ripoff Bellflower California
SOSDD(same old stuff different day) regarding autopartsgiant.com.
Ordered parts June 2007, autopartsgiant charged my credit card same day.
Contacted mid July 2007, autopartsgiants said parts shipped, but provided no tracking #. Next week, contacted again about shipment, no re...
Entity
Categories: Auto Parts
60, Report:
#264733
Posted Date:
Aug 02 2007
AUTOPARTSGIANT NO REFUND, RUDE SERVICE, SLOW ON EVERYTHING EXCEPT TAKING YOUR MONEY BELLFLOWER Internet
I too bought from this company ,spent several hundred on an order and was given the run around.First they take your money which as it turns out should not be until item ships, then they take over a week to PROCESS your order ( process= stalling or doing nothing) then I received ...
Entity
Categories: Auto Parts