Complaint Review: Ashley Homestore - Fort Worth Texas

I am seeking your help to protect my consumer and legal rights.  Dufresne Spencer Group (DSG) dba Ashley Homestore, 4851 Citylake Blvd East, Fort Worth, TX 76132, who feels they are above the law and they can do whatever they feel.

On January 26, 2021, I ordered a 3 piece Matching Leather Living Room Set, which included a Power Reclining Sofa, Loveseat and Recliner.  In addition, my purchase included a 5 year GBS Extended Warranty and White Glove Delivery.  October 7, 2021, I noticed all 3 pieces of furniture were discolored.  I was told this was real “Genuine” Leather.  What I noticed upon closer inspe.ction is that they sold me Fake Leather as Real Leather.  In fact, it turns out the fake leather was just painted by DSG/AHS (Ashley Furniture).

DSG dba AHS is a Franchise Owner Group (Mark Dufresne, Chad Spencer & Todd Wanek a Silent Partner).  Todd Wanek is the owner/CEO of Ashley Furniture Industries.  So the owner/CEO of Ashley Furniture Industries is a Direct Owner in this Franchise.  I share this brief info, which reflects their deep understanding of the Quality and Deceptive Business Practices. 

I filed an initial claim with GBS Warranty Services, but they declined my claim because they do not cover poor quality and only deal with Accidental Damage.  Thus I turned around to file a Claim with Ashley Furniture Directly.  October 11, 2021, I filed a claim under the one-year Manufacturer’s Warranty.  Ashley Furniture had agreed to cover the damage.  I asked for a Replacement, but Ashley Furniture said, “No.” 

Since Oct 2021, until Jan 2022, I made 23 phone calls to Ashley Furniture, but they refused to respond or call me back.  After asking for a Full Refund, they sent a Technician out to my home on Jan 10, 2022.  He wanted to replace a portion of the furniture only with the wrong Color Leather Type Material, the Incorrect Texture and Type of Leather.  I refused such repair, because my set would not be matching, and instead it would have looked like a “Car that was pieced together from a junk yard.”  Furniture that doesn’t match, anymore.

Under the Federal Lemon Law, “Magnusom-Moss Warranty Act,” and Ashley Furniture unable to replace/repair the furniture, after their Manufacturer’s Defect, I am requesting a Full Refund.  I would have never ordered furniture, if I knew in advance that Ashley Furniture cannot honor our Sales Agreement and their Manufacturer’s Warranty.  They made me pay in advance, but I have to trust that they will honor their end of our Sales Agreement. 

They don’t want to honor their Warranty!  This is also evident when you research the outrageous number of complaints filed against DSG.  The BBB shows 1 Star of 5, Total of 4,106 Complaints in 3 years (4 per day) and 2,078 Complaints in the last 12 months (6 per day).  Outrageous!  This does not reflect other complaints like the FTC, FCC, Attorney General, District Attorney and other Consumer Protection Agencies and Social Media sites like Reddit, YELP, TrustPilot, etc.

I’ve done nothing wrong and in fact followed all laws and agreement, until DSG and Ashley Furniture Failed Me and Breached our Sales Agreement and their Manufacturer’s Warranty.  They are violating my consumer/legal rights and violated State and Federal Antitrust Laws.

I am seeking your help to protect my consumer and legal rights and stop a Bully who feels they are above the law and they can do whatever they feel.  I need your help to get my money back and hold DSG dba Ashley HomeStore and Ashley Furniture accountable for their Fraudulent Behavior.