Han Nguyen of Autos Only, Inc. dispatched to me the move of an automobile from Yaphank, New York to Burien, Washington. Mr. Nguyen stated the automobile was operative, and that the unit was available for transport. Only once I had spent time and money - including driving my five axle car hauler across a toll bridge (which I did again after I departed the pickup location) - traveling to the pickup location did I learn the car was without keys.
As I was not prepared to move an inoperative unit - including one to which a key was unavailable - the time and money I spent traveling to the pickup location was wasted. When I presented Mr. Nguyen with these facts, he dismissed my concern.