They never transferred service to new owner when I sold my house after my wife died. I have been calling every month, 2 to 3 times a month, since September 2021 and told the new owner never contacted them.
I spoke with the new owner and she sent me multiple emails she sent to AWHR requesting transfer, AWHR NEVER responded. Last straw, they sent me to collections for the cost of the water heater. They have a well deserved F from the BBB.