- Report: #1493285
Complaint Review: Blade HQ - Pleasant Grove Utah
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Author Not Confirmed
Why?
Blade HQ
564 W 700 S #102 Pleasant Grove, 84062 Utah, United States
Phone:
801-768-0232
Web:
www.bladehq.com
Categories:
Business Rating:
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Blade HQ Will Not Honor Their 60 Return Policy Pleasant Grove Utah
I purchase 2 knives from Blade HQ and decided to return them a couple days later due to weak detents (blade retention). I put in return request and all I received back was "Return request denied" without any explanation. Here is their return policy:
What is your return policy?Return to Top
Returns are accepted, as long as they are initiated within 60 days of receiving your order. You must complete a return request, and receive approval before shipping your return or your return will not be accepted. A return request can be completed in your account. Please allow up to 3 business days for approval.
You will be provided a pre-paid shipping label to get the item back to us.The item must be brand new and unused, including the original manufacturer packaging and paperwork. Once we receive the item we will issue a refund minus the cost of the return shipping label. Returning an item with damaged or missing packaging may incur additional fees. If the item is found to be defective return shipping costs will be waived Your refund will be issued in the same form of payment we received. We do not reimburse cost of shipping for the initial order.
