- Report: #1497813
Complaint Review: Boundless adventures Wisconsin - Bristol WI
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Boundless adventures Wisconsin
WI Bristol, 53104 WI, United States
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Boundlessadventures.Net
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Boundless adventures Wisconsin Boundless adventures Accused a child of lying when park got her details wrong, kicked whole family out of the park claiming they are all lying. Refused refund and became obstinate and accusatory over phone Bristol WI
Paid 220$ for 2 groups of 4 ppl. Separate groups of 2. 10 year old girl, 12 year old girl, and two adult women.
One group (10 year old and adult) are on the course staff let them on, (blue course) and they get called off and told they can't be on it because she is not 10. Adult tells them she is ten and look at the sticker and it says 8. The staff put the wrong number on. Adult says 'whatever fine' I'll go get it changed.
They go on a younger course and then decide, since she is ten, and the agent screwed up, and YOU PAY BY TIME, decides to go tell staff what happened. Rips off the age sticker since it's wrong, and tells staff what happened. Staff says it's ok, go ahead on that course. Manager comes out and finds them on the course, gets belligerent and claims my daughter is lying about her age, and there is no way THEY messed up', and not only kicks out the group of two, but the OTHER group too, when they weren't even involved.
Calls made to the number result in "Jeff Norman" ('GM') calling,a aslas well as some jerk lady from NY, (guessing it's Corp) accusing a 10 year old of lying about her age, refusing to admit they could have screwed up, and calling me a liar, and yelling at me. Finally yelling "You're not getting a refund, you're lying. This conversation is over" and hanging up. At that point when they accused both me and my child of being liars, I lit him up verbally,. I have never heard a new business like this treat customers with more disrespect and dishonor, cheating ppl out of an experience and being rude and completely discourteous to keep money they didn't earn.
I will def be watching and hoping Covid kills their business if this is how these jerks act to paying customers who spent hundreds of dollars. How dare you people accuse a child of lying about her age because you screwed up. Claiming she's lying and we tore off the age to not get caught. The new York lady actually said 'do a charge back, you'll lose! '. $ hungry jerks.
1 Updates & Rebuttals
Brian
Rye Brook,New York,
United States
Parent filled out paperwork that said daughter was 8, then claimed she was 10 so she could go on more advanced courses.This parent knowingly tried to breach safety protocols, putting child in danger.
#2REBUTTAL Owner of company
Tue, July 21, 2020
As the owner of Boundless Adventures, I have no choice but to respond to this report, which is filled with false information. I will start by saying that during the call with this person, he threatened several times to “kill my business on social media” and ended the call by calling my wife a “f******g b***h.”
The nine courses we have are color coded based on difficulty, and there are age restrictions based on the color. The Blue courses are very difficult, and a participant must be 10 years old to climb them. The age restrictions are in place for the safety of our customers, and are clearly posted in several places.
The person who wrote the complaint claims that the girl was 10, but the paperwork that was filled out by her parents claimed that she was 8, so the age sticker was correct based on the information provided. On the phone call with the General Manager, the person who wrote the complaint actually said “are you calling my 8 year-old a liar?” On the call, he also said that the girl and her mother never ripped off the age sticker, but the complaint says that they did because it was wrong.
When the girl and her mother attempted to go on a Blue course, they were informed by the staff member monitoring the course that the girl was too young. If she was really ten, why didn’t they say anything at that point? What they did was wait until the shift change so the original monitor would not be there to recognize them, ripped the age sticker off, and proceeded to go on the course. Luckily, the General Manager had observed the first interaction, and noticed that this 8 year-old girl had made her way on to the Blue course with her mother. The General Manager proceeded to get them off the course, and ejected them from the facility without a refund.
The rules are very clear. We have the right to eject somebody from the park if they knowingly break the rules, and put themselves and other in danger. This is not a matter of greed. It is a matter of keeping our customers safe.
Like many businesses, we are doing our best to survive through COVID. It is unfortunate that this person is rooting for us to fail due to COVID, when all we were doing is trying to keep this girl safe, while her mother was knowingly attempting to help her breach our safety policies.
