- Report: #1492741
Complaint Review: Calvin Klein USA -
Reported By:
Amanda -
Belo Horizonte, Minas Gerais, Brazil
Submitted:
Updated:
-
Author Not Confirmed
Why?
Calvin Klein USA
United States
Web:
N/A
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Calvin Klein USA The suitcase had a three-year warranty but broke in the first use!!!
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I bought a new suitcase when I was in Las Vegas six months ago, on october 2019.
The suitcase had a three-year warranty, but at the first time I was using it, flying back to my country, it cracked and broke on the sides. In October, I sent an email to Calvin Klein and they asked me many questions, they asked for photos and a lot of information from my bank. They said "we would like the opportunity to offer you a refund via bank transfer in the amount of to a real" .
I have been sending a lot of e-mails with photos and my informations since october and they just answer it: "Your refund is in it final process with our Finance Department. Though this process is handled once a week, I will not be notified when this is sent to your financial institution, or when/how it will be processed. Unfortunately, it is against company policy to give any contact information on employees of the company unless specified. As I explained before, we can no longer ship outside of the U.S. and Canada. Therefore I cannot have a replacement luggage shipped to you."
Six months and my refund never comes!!! Don't buy Calvin Klein Pruducts ! The warranty is not real! It is a disrespect to the consumer. I am totally disappointed! I want my money back!
