- Report: #1513096
Complaint Review: Capital One Auto Finance - Plano Tx
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Capital One Auto Finance
7933 Preston Avenue Plano, 75024 Tx, United States
Phone:
800-735-8693
Web:
capitaslone.com
Categories:
Business Rating:
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Capital One Auto Finance Capital One Total Negelect Plano Tx
I made the mistake of allowing Capital One to refinance my vehicle last January 2021. When hurrican IDA came knocking in September my car was totaled from Water damage. Geico was on the spot with claim service and made a great settlerment offer but could not payoff the loan because Capital One did not have the title. I have been trying to deal with them for over a month and have gotten nowhere. They have "escalted " my issue to "The Office of the President" who seems to be a mythical figure because I have never heard back from that office.
Now, I have had to buy a new car with a new loan but Capital One keeps telling me I have to make the payments on the old loan even though the car has been towed away. I have filed a complaint with the Consumer Financial Protection Agency but that doesn't seem to help either.
Capital One has committed total negligence in this case and they expect me to continue making payments until they finally get around to resolving this issue which seems no closer than it was 45 days ago.
FYI: When I purchased my new vehicle I was given the choice of using Capital One and flatly refused. I would never use them again.
1 Updates & Rebuttals
Karl
Highlands Ranch,Colorado,
United States
Feel free to...
#2Consumer Comment
Tue, October 26, 2021
email a copy of your Ripoff Report to your Attorney General immediately.
****You can also write a poem about the President of Capital One and post it here at Ripoff Report, just like the one at Ripoff Report #269840. Simply type in 269840 in order to read it, if you’d like.
FACT: The CEO of Toyota quit his position exactly two weeks after “SLUDGE POEM” was posted at Ripoff Report.
WRITE A POEM- THEY’LL ALL KNOW HIM
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