- Report: #1533104
Complaint Review: Capital One Travel - Internet
-
Author Not Confirmed
Why?
Capital One Travel
Internet, United States
Web:
Capitalonetravel.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Capital One Travel deceived me into renting a car with them then ripped me off with extra charges. Internet
In May 2024 I booked a rental car via my Capital One Credit Card/Capital One Travel. This is my first time booking a car with them. Unlike any other rental car companies where they don’t require credit card information or upfront payment, Capital One required me to pay for the reservation upfront with my Capital One credit card. And although the price is identical to booking.com ($349.02) I decided to go with Capital One because the credit card would provide collision insurance coverage. One 5/8/24 I received an email from Capital One confirmed my reservation details with Fox Rent A Car. This is also my very first time renting a car with Fox Ren A Car. Coming back from the trip, I noticed an extra charge of $179.14 from Fox Ren A Car posted to my credit card account. I immediately contacted Capital One but first was told to call Fox Rent A Car directly. I argued that since I booked the car with Capital One, it is their responsibility to resolve this issue with Fox, not me. And since I didn’t purchase any additional options, there is no reason why we should pay more than the price quoted, just like with any rental car companies I had many times rented cars in the past. Two days later, Capital One called me back to tell me that "they had contacted Fox Rent A Car and learned that this $179.14 charge is a 'mandatory protection fee’ that I have to pay.” If you have ever rented a car you know that rental car companies don’t ask for your payment upfront, your credit card information upfront, and you always pay exactly the price quoted, unless you decide to buy additional insurance or other protections. Never ever you have to pay for what is called "mandatory protection fee” or if there is it would be listed upfront together with other booking details and included in the total price. Capital One is either so incompetent that they weren’t even aware of this additional charge, or worse they knew it but deliberately deceived me into rental a car with them. It is so cheap giving the reputation of a big name credit card company like Capital One. Next time if you consider doing business with Capital One Travel, you may want to think twice about it. Make sure you check for "What’s In Your Wallet!”
