- Report: #1522942
Complaint Review: Charter Communications - Bakersfield California
Reported By:
Terry Brewer -
bakersfield, CA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Charter Communications
3500 Patton Way Bakersfield, 93308 California, United States
Phone:
855-222-0102
Web:
spectrumbusiness.net
Categories:
Business Rating:
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Charter Communications Spectrum Business Internet Continuing to charge for services after disconnect, charged for services not provided. Bakersfield California
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I Notified Spectrum Business that I was discontinuing their services. First customer representative refused to disconnect services unless I gave her a reason. I explained that I did not have to give her a reason, and she continued to argue with me until I was forced to hang up.
I called back and spoke to a different person, and explained that I wanted to discontinue my service, and what had happened during my first attempt to do this. She assured me I did not require a reason to disconnect my service and eventually she said it was done.
When I asked about the final billing, which appeared to be charging me for an additional month, she explained that was policy, even though I would not be using their service anymore. There was also an additional charge of more than $70.00 on my account page, which she was unable to explain, and told me not to worry about it.
The additional month was paid, and I just received a email notification that more than $70.00 is still outstanding for the period of November 27, 2022 to December 26, 2022 - this account was paid in full, equipment returned, and closed well before November 27, 2022.
