Complaint Review: Clutter 2 Couture - Alpharetta GA

SIX MONTHS, NO PAYMENT!! OWED $4,048!!  Clutter 2 Couture ran a sale for my mom, who is in her 70s and was moving from her home that she had lived in for 30 years to a retirement community. Forget the fact that the house was still FULL of items that were way overpriced (30 year old tools priced higher than you could get brand new, knick knacks that should have been a dollar priced at $5-$10), almost 6 months after the sale we have still not received payment.

Sale was October 24-26, 2019.

Per the contract, payment is to be made "36 business days or 6 weeks following the sale."

"The Client will receive a check within 36 Business Days OR 6 weeks following the sale..."

36 business days would have the check on December 16.

6 weeks would have the check on December 9.

Statement stated check receipt date 12/22.

"TOTAL AMOUNT OF CHECK TO CLIENT- SCHEDULED CUT DATE: 12.22.19"

January 2, 2020,  I sent an email saying we had not received payment. No reply.

January 9, I sent an email. No reply.

January 10, I sent a text message to the owner, Whitney. Was told my email would be replied to on January 13.

January 14, I was told that "we have been out of the office since November.  Your check is scheduled to be cut by the bank on Thursday". That would be January 16. Allowing for delivery, we should expect the check by January 23.

January 23, no check. Sent an email. No reply.

January 27, no check. Sent an email and texted the owner. Received an email, ""The check was cut we are asking for the exact date from the cpa and what address it was mailed.  We will get back to within 24 hrs to let you know what they say."

January 30, sent an email asking for an update and was told, "Hello.  We had to confirm dates thank you for understanding.  The check was requested on January 17.  The bank approved it on January 20th.  It would be expected anyday to you as it takes 7-10 days from the bank.  It would be in a Wells Fargo envelope with a guaranteed funds check.  The check was mailed to: ::Correct name and address:: If it doesn't arrive end of next week Latest please let us know and we will reach out to have a search done for it."

February 10, sent an email stating that the check has still not been received. No reply.

February 11, texted the owner. Text reply, "I know we sent a check I will ask they run a search for it immediately you're right it should have already arrived."

February 13, texted the owner for an update. Text reply, "I apologize I have the check being searched as soon as the cpa tells me the bank status I will let you I expect to hear from him anytime."

February 17, texted the owner for an update. Text reply, "I hope to hear from the cpa today."

February 19, texted the owner for an update. Text reply, "They are canceling her check and issuing a new one but it will take 3-5 business days for the funds to hit out account for them to reissue the check."

March 2, texted the owner, "So, funds should have hit your account by 2/26, given the max 5 business days window. Please confirm the date the check was cut and mailed." Text reply, "I'll ask the team I don't see the back end yes they should be working on getting the new check out."

March 9, texted the owner that we have still not received a check. No reply.

March 10, texted the owner for an update. No reply.

March 18, texted the owner for an update. No reply.

March 21,  texted the owner for an update. Text reply, "AUTO REPLY: // Clutter2Couture is currently shut down with no employees working. We thank you for understanding during this pandemic we hope to be open as soon as possible. We pray everyone is safe."

March 23, received an email stating, "The owner is not well and in quarantine, our team is not working, and our CPA is completely closed.  We are temporarily closed until further notice we will not be having any sales until further notice.  We hope everyone is healthy at this difficult time and thank you all for your understanding."

And that is where we are today, 24 weeks after the sale, and my mother has still not received payment.