- Report: #1528861
Complaint Review: Colonial Van Lines - Pompano Beach Florida
Reported By:
Thom -
Bradenton, Florida, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Colonial Van Lines
1441 SW 29th ave Pompano Beach, 33069 Florida, United States
Phone:
800-356-1855
Web:
N/A
Categories:
Business Rating:
(1)
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Colonial Van Lines Scammed me with a nightmare move! Pompano Beach Florida
Report Attachments
Colonial Van Lines "subbed" out my move from New York to Florida to a New Jersey moving company. My understanding is that CVL does this often! They picked up my stuff and held it for 29 days before it was finally delivered. It was kept in a storage facility in New Jersey where there was evidence of rodents in my boxes. There was also a horrible stench on my belongings, and everything had to be washed or thrown out! I was lied to right from the beginning regarding my delivery. I was hesitant to use CVL when I was told of the 10-day delivery window period. The agent assured me that it was just a formality, and I would have my delivery in 3-5 days from pick-up. When my 10-day delivery window passed, I called and was lied too over and over again. It was a horrific experience to say the least. When the delivery day did come 29 days later. My boxes were crushed, items damaged, a horrible stench and worst of all several missing boxes with valuable items in them that I will never see again. I have to equate this experience to being robbed. I paid a hefty price to have my belonging moved and certainly do not feel I paid a fair price. I was finally contacted by a representative of CLV to assist me with my experience, so far, I am not very impressed with her intervention. I urge you do a thorough search BEFORE you choose Colonial Van Lines. No one should have to endure the experience I did with Colonial Van Lines. Beware of all the "verified" positive reviews you read..I don't believe they are real. Colonial Van Lines deceived me and showed no regard for my belongings.
