- Report: #1478527
Complaint Review: Crossroads Investigation Services inc. - westwood nj
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Author Confirmed
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Crossroads Investigation Services inc.
99 kinderkamack rd westwood, 07675 nj, United States
Phone:
201-263-1270
Web:
http://crossrdsinv.com/
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Crossroads Investigation Services inc. Kenneth Cummings & Glenn Smail Theft of services and fraud westwood nj
My company is in the business of judgment recovery asset location and skip tracing defendants for over 30 years. On March 5th, I was contacted by Ken Kumming a partner in Crossroads Investigations. I have known both Ken Cumming and his partner Glenn Smails for many years and have done several jobs for them.
Ken Cummings requested a search of attachable assets of a defendant and the results were provided to him the same day. That day, I charged the credit card on file for the agreed upon amount due as I have in every other previous instance. Three weeks later, I was notified by my bank that the charge to this card had been charged back as fraudulent.
I was completely dumbfounded by this and immediately called both the office number and Ken Cumming's cell phone to find out why. I left repeated messages before I was able to reach Kenneth Cummings on his cell phone. He expressed no knowledge of the charge back and said it was not done.
I contacted my credit card processing company and confirmed it had been charged back for fraud. I again attempted to reach Ken and and after leaving several messages, he finally answered and said he was at the bank getting a new card and would call me back as soon as he left the bank with a new card.
Never heard back. Left several more calls- Finally answered and said I would have a new card to charge in the morning. This exact same scenario went on no less than 6 times over a period of several weeks with empty promises of an immediate call back with a new card to charge. Needless to say it has not happened and I still have no idea why it was charged back.
This morning I reached Ken and demanded no more run around and empty promises. He provided a credit card number--- SAME ONE as before. This card is permanently blocking my charge and it remains unresolved. This is a blantant theft of services from an honest and unsuspecting long time vendor providing them a service.
Any vendor even considering work assignments from this company would be well advised to get their money up front before even doing the work. Theft of services is not only a crime but it speaks volumes as to their integrity and business ethics. Anyone considering useing their services or working as a vendor for them should think very seriously about how dishonest and disreputable they both are.
1 Updates & Rebuttals
Peter
bradenton,Florida,
United States
Problem has been resolved satisfactorly
#2Author of original report
Tue, May 14, 2019
I spoke with Glenn Smaill. a partner in Crossroads Investigatiopns this afternoon and was given an alternate form of payment so this issue has been resolved to my satisfaction
