- Report: #1512445
Complaint Review: Dell Technologies - Round Rock TX
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Author Confirmed
Why?
Dell Technologies
1 Dell Way Round Rock, 78664 TX, United States
Phone:
800-247-4618
Web:
dell.com
Categories:
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Dell Technologies Dell.com; Dell Financial Services, Dell USA or Dell Premier Dell.com played fast and loose with the price of warranty and extended services for my laptop. Round Rock TX
On October 2, 2021 I went online, Dell.com, to order an extended service warranty for my Dell laptop. Dell.com states that if you renew online you receive a 15% discount of the annual extended service warranty. At checkout, the total was $107.55, no shipping fee, no taxes and then the Grand Total was $158.55. I backed out. Started over, same calculation. The warranty was not $107.55 as advertized on their own website. So I called the Warranty Services Department 1-800-247-4618. You get India!
I asked why the difference in checkout price and Mohammad Shad told me they had a price increase YESTERDAY. (They are a computer company so I'm thinking they have a programmer somewhere in the company who could have updated their website.) I explained to Mohammad what I see on my computer screen - one year extended warranty service @ $107.55, not $158.55. They must honor the published price.
I asked where is the 15% online discount? Mohammad stated that the actual price is $185, but minus 15% is $159.00 the very same price as I was seeing on my screen at checkout. I pushed back again. He stated he could offer the service now at $131.57. Ok. So this is negotiable. I asked to speak to his Supervisor or the guy who can authorize this one-year service for $107.55. He put me on hold. Mohammad now is willing to sell the service to me as published $107.55. He sent me the receipt and stayed on the call to verify the receipt matched what he offered.
Why are we doing business like this? Consumers who just point and click pay 47.7% more for just pointing and clicking to place an order at Dell.com and the other consumers get the price they bother to negotiate? Color me disappointed in Dell.
