- Report: #1518393
Complaint Review: Diamond Resorts International - Las Vegas Nevada
Reported By:
Lisa -
West Suffield, Connecticut, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Diamond Resorts International
Las Vegas, Nevada, United States
Web:
https://www.diamondresorts.com
Categories:
Business Rating:
(0)
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Diamond Resorts International Hilton Grand Vacations Never ending changes, costs going up, services going away, resorts are not kept up, upscale initially, worse than what I traded and way more expensive. Lots of games with the Salespeople. Las Vegas Nevada
I am writing this review because I feel that the truth needs to be known about owning a timeshare with Diamond. It is a battle in trying to get your membership canceled with them. They will use any type of tactic to get you to come listen to whatever “new updates” they have just to try to sell you on more.
The fact that you have representatives feeding you this so called dream investment and writing everything down on a scrap piece of paper to show you how easy everything is going to work. They keep you hostage and pressure you for hours.
They will ask you things like how you want to vacation or why you are wanting to vacation so that they will use it to their advantage. We thought it would be a good idea to have to come together as friends and vacation. They stated that they had many ways to take advantage of all of our points including a program Destination Exchange.
It is extremely hard to use and it does not work with just points but you have to be in a certain tier as well. You will have to pay extra fees to even utilize it. That is absurd considering the amount of money that you pay for the timeshare to begin with. They will make it sound like such a wonderful investment and that you will be saving so much money by investing in them.
Honestly all you are doing is throwing your money in the trash. We honestly have tried to understand and make of the best of this timeshare but the lies and distrust have grown to such an extent that we realize that is all there is. They continue to press on the matter that we were in the wrong and that there was no fault done during the sell of our timeshare.
Yet they were not present for what was said to us before we signed our paperwork. They stand behind the liars that day in day out that steal peoples’ money by selling the fake dream vacations. I would not want to wish this nightmare on our children, which is why we will continue to fight against all the dishonesty that Diamond allows its representatives to get away with.
They can not be trusted at all. If it sounds too good to be true, then its best just to walk away. I hope that in writing this I can help someone else from falling into the hands of these deceitful and crooked people.
