- Report: #1520640
Complaint Review: DISCOVER FINANCIAL SERVICES - GREENWOOD DELAWARE
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Author Not Confirmed
Why?
DISCOVER FINANCIAL SERVICES
502 Market St, Greenwood, DE 19950-9700 GREENWOOD, 19950-9700 DELAWARE, United States
Phone:
302-328-3300
Web:
DISCOVER.COM
Categories:
Business Rating:
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DISCOVER FINANCIAL SERVICES DISCOVER FINANCIAL SERVICES, DISCOVER CARD, DISCOVER BANK, Refused to assist me with signing in to my dashboard, three hours on the telephone GREENWOOD DELAWARE
Discover Financial Services is a company that has been around for decades before it made a website. When I opened accounts at Discover, their website was functional. Now it is not. I must close my accounts at Discover because I am unable to sign into my dashboard successfully without any issues.
Every time I sign in ... EVERY time ... It gets intercepted with a SMARTAUTH.
Calling Discover by Telephone requires VOICE ONLY not any NUMBERS to press to select a department. Despite all their telephone numbers, they do not actually have a direct connection to any departments. And of course there are not any Extensions. I wait for not very long. However, it adds up after talking with several people lying or just simply doing what ever they can to not solve the problems.
I am appalled that they tell me lies about a faulty automated system is For My Security. I do not need to go through the verification, especially EVERY time. They have the nerves to tell me to deal with it as it is basically smarter than they are and clearly knows best, as if I ought to be loyal and worship an Artificial Intelligence as if it was a Deity.
It is also a problem that people are not Boycotting companies such as Discover. And there are also companies WORSE. One customer service person told me that it should not be necessary to be intercepted by SMARTAUTH every time I attempt to sign in to my Dashboard and tried to assist me with the problems. The rest did not.
One person denied the existence of their Web Support Department. Indeed. They do not seem to do much aside from making things bad and making bad problems worse. And of course there is not any Support Ticket Number nor Reference Number.
I signed in with their App successfully which is not any better. The Website Dashboard has the ability to save Statements with a proper name. Example: Discoverbank-Statement-YYYYMMDD-XXXX This is very important as I have Three accounts with them: Credit, Checking, and Savings. With the App it saves statements as MONTH YYYY
I doubt that I can simply avoid the Dashboard as I do not want to tell Artificial Intelligences I am not one of them. Their App also has plenty of different problems. There are Banks and Financial Services that are much worse than Discover. I was not expecting this very low quality from Discover and am insulted by what they tried to tell me.
