- Report: #1355753
Complaint Review: Endurance Warranty - Nationwide
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Author Not Confirmed
Why?
Endurance Warranty
Nationwide, USA
Phone:
866-330-0760
Web:
www.endurancewarranty.com
Categories:
Business Rating:
(1)
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Endurance Warranty Endurance Warranty is a scam! Nationwide
I shopped for car warranties for my Audi A5 after my extended coverage expired. After speaking to a couple of different automobile extended warranty companies and doing searches online to try and find the good and the bad about these extended warranty companies that I had spoke to I decided to take a chance on Endurance. The initial person that I spoke to at Endurance could not have been kinder. She was the perfect picture of what a company should want in a salesman. She was a smooth talker! I purchased the Select Premier Coverage. There was an initial waiting period of 60 days and 1,000 miles that had to pass.
Routine maintenance had to be done during that time which was a understandable. The contract called for me to get the cars oil changed after the date of coverage was taken out and within the first 30 days by a licensed repair facility. I did that. Every single thing that I was suppose to do happened. The car failed this past week and left me stranded on the side of the road. I had my AAA tow my car to Audi of Hilton Head, the company that has always done my normal service work. I gave the service technician my warranty information along with the numbers he needed to call and explained to him that I had purchased an extended warranty.
This morning I got a call from that service technician and the Timing Chain had slipped due to a pulley which is SUPPOSE to be covered under my warranty. The technician told me that he had spoke to someone in claims at Endurance Warranty and that they were not covering the part because it's considered "normal wear". I called the claims department and got a rude claims adjuster on the phone who I could tell is extremely well versed in how he is suppose to handle every call that he gets and he told me that I was not covered and told me to read my coverage booklet which I had already done. He told me that he would gladly refund me for the warranty and cancel it. That's too easy of a way out for Endurance in my opinion. I'm fairly educated, I'm a real estate broker in Georgia, Florida and South Carolina along with having a Finance Degree and I own a real estate company. I'm amazed that companies like Endurance try and pride themselves on their reputation when in fact their reputation is not worth the paper it's written on....literally! Read the reviews. The negative reviews about this company are here for a reason! I would bet the positive reviews are only done by associates with Endurance and there's technically not that many!
