When I have called several times their automation has thwarted (or thier staff has not provided the required sign-up for the free internet service/government qualified form(s) qualifying me for free internet service because I'm on Food Stamp or CALFRESH EBT ASSISTANCE)
additionally I am on State Supplemental Security Assistance too and thier automation malfunctions continuously and preventa this sign-up as-well ! THIS may be a violation of Federal Law as well!