- Report: #1518015
Complaint Review: HEBEOS Online clothing store -
Reported By:
Ruwanthi Edirisinghe -
Jamaica, NEW YORK, United States
Submitted:
Updated:
-
Author Confirmed
Why?
HEBEOS Online clothing store
United Kingdom
Web:
https://www.hebeos.com
Categories:
Business Rating:
(1)
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HEBEOS Online clothing store dress not delivered
I ordered a wedding dress from this fraudulent company (of course didn't know at the time) on April 10th. When I ordered the dress, the website said that the dress will be delivered by the 3rd of May and I placed the order on April 10th based on that.
Their website specifically said says that the dress will be tailored and delivered within a month and I placed my order based on that. My wedding is on the 30th of May and I am leaving the country for my destination wedding on the 15th of May.
When I wrote to hebeos customer service they first mentioned that the dress will be delivered may 20!!! When I explained the situation they said they will TRY to deliver it by the 15th of may and today I get an email saying that they won't be able to deliver by May 15 and that they will try to deliver in late-May even though I told them repeatedly that I won't be in the country to receive my package.
The website says that the dress is being tailored but the progression line hasn't budged in weeks and doesn't really show a progression. placed the order on the 10th of April with the expectation that it'd be delivered by the 3rd of May ( as per website).
I paid 200 USD for the dress and even paid extra for expedited shipping and yet the dress won't be delivered at the appointed time!!!! I literally have no dress for my wedding and I read online that they avoid issuing refunds to customers. I honestly am so disspointed and heartbroken and I am writing this report to try and get a refund and save others like me the trouble of facing a similar situation.
