Complaint Review: Liberty Mutual Insurance -

ONLINE COMPLAINT AGAINST LIBERTY MUTUAL INSURANCE

We have about a 100-ft cedar wood fence extension (above our block wall) that was severely damaged during a violent storm. Each section of a dozen 8-foot long sections is interconnected to each other like links in a chain thru common posts. Several of these posts were busted off at the their bases. One section fell off; several others can be moved by my pinky. Dry Southwest climate. The entire fence requires replacement.

LMI claims that the total replacement cost is $265.84, and with our $500 deductible, will pay us $0. $265 will not even likely pay for just the cedar wood of just ONE section, made even more costly because cedar must be special ordered and trucked in. I found LMI claims adjusters, Katherine Weinberger and Kristina aguirre, to be horrible to deal with.

I found both Katherine Weinberger and Kristina Aguirre to be condescending, evasive, deceptive and manipulative. They absolutely refused to consider all the damages, gave me well-rehearsed corporate BS spiels, and refused to provide me their chain of command and LMI's Registered Agent info. Further, they claimed that LMI did not deny my claim, implying that if LMI assessed losses at $1, it could still claim non-denial.

The fact is that LMI clearly loves to DENY PAYING CLAIMS. Katherine Weinberger and Kristina Aguirre even refused to justify how it derived its $265 figure. There are wisened old sayings, such as, "What is good for the goose is good for the gander", and "What goes around, comes around".

The sole purpose of insurance is to protect you from catastrophic financial losses should the covered item be damaged, destroyed or stolen. That is what your premiums pay for. If a claim arises, you rightfully expect it to be reliably, fairly, completely and quickly paid, less deductible. Insurance companies which delay, nitpick, resort to technicalities, low-ball you, refuse to fully consider your losses, or refuse to itemize their settlement figures are crooks. Period. This is our experience with Liberty Mutual Insurance (SafeCo). Check out LMI for yourself.

Your hard-earned premiums are not intended to pay for multi-million dollar compensation packages and golden parachutes for about 10 of its execs, a fleet of 5 long-distance luxury corporate jets, a state-of-the-art hangar, lavish resort stays, etc. while you struggle to pay your premiums. LMI. You expect your claims to be evaluated and paid fairly and quickly based on your coverage and losses - not based upon some arbitrary and capricious low-ball formula contrived by MBAs.

Again, LMI. Nor expect their claims adjusters to be financially rewarded for denying or low-balling you. Again, LMI. Nor tolerate bad employee treatment: LMI clearly has a history of not paying for overtime, for paying much smaller salaries and bonuses to its female employees, and with a firmly intact glass ceiling. Out of LMI's 54 Operational Managers, only 2 have identifiably female names - a disgusting 3.7%! Clearly, LMI abuses its female employees by making them futureless stupid fools providing its big boys with lavish lifestyles paid for by policyholder premiums. The big boys are slapping their knees!

Out of about 100 rated insurance companies, LMI is ranked about #8 - from the bottom - with numerous LMI bad faith and breach of contract complaints. "Soaring greed at Liberty Mutual" (Brian McGrory, Boston Globe). "Liberty Mutual tries to squirm out of every claim" (Bill Shaw, 2016). LMI uses the "pure premium" criteria (basically, the % of total premiums used to pay total claims) to measure LMI's profitability, to evaluate its claims adjusters and for their bonuses. The less paid out in claims, the lower the pure premium, the better the evaluation and the bigger the bonus. You get the picture.

The worse thing that any American corporation can do is to betray, demean and disrespect our Country. This is a big deal to me; I honorably volunteered and served our Country during a time of war. LMI runs a series of disgusting and despicable TV commercials which show the Statue of Liberty - a sacred American symbol - on the left. On the right is almost always a person acting or looking in bizarre and crazy ways - clearly to say that the Statue of Liberty makes people act and appear bizarre and/or crazy.

In many of LMI commercials (eg: emu commercials), a yellowish color is prominent, which appears to closely match the color of the stars in the Chinese flag and some Chinese cultural symbols (eg: Chinese Lantern). According to DOD, China is an enemy of the U.S.A. LMI is apparently the only "American" insurance company allowed to operate in western China, which means that China controls some, if not all, of LMI. I would bet the farm that if LMI substituted its Statue of Liberty image with, say, an image of Chin Shih Huang, that LMI would have zero market share in China - if not sued to the hilt.

Also, there are clearly disturbing and complex dealings involving China (ie: Fosun International Ltd.), LMI and its Ironshore subsidiary, Wright & Co. (previous subsidiary of Ironshore; bought and later sold by Fosun), Starr Companies, AIG, Lloyd's China platform, and CoverWallet. Wright & Co. writes most of the liability insurance policies for Federal workers, including the CIA. The personal and private data of 1,000s of CIA employees and their families at grave risk of compromise must certainly be considered a national security issue and thoroughly investigated by the FBI.

Liberty Mutual operates many insurance companies, including SafeCo, Ironshore, American Fire & Casualty, Ohio Casualty, Peerless Insurance, and many others. Before you buy into any financial product, be sure to first determine if it is in any way associated with Liberty Mutual, then decide. And always inform all people you care about.