Complaint Review: Mac Bid Discount - Butler Pennsylvania

Your own words tell how macbid pons dirty, defective, broken item off on people. When you work for a living you care very much where every dime goes so to waist money on broken items and extra fees is rediculous and NO other auction has so many fees and bullshit policies no one follows. This Co. needs shut down and I hope it happes soon.

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What you are saying is at odds with the FAQ on their website:

"If an item is labeled Like New and in its original packaging, inspection is not allowed until you purchase the item. You may fully inspect it at pick up and may request a refund at that time if there's a problem with it."

So there you go.  You can inspect like new items and you can get a refund if they are not to your satisfaction.  If you want something that comes with a five-year warranty and a 90-day return policy, I would suggest shopping at a regular retail store.  Stuff sold at auction is cheaper for a reason, because THERE IS NO WARRANTY.

 Your funny! There is NO extensive info provided for items, It is listed as "like new or open box" that's it and that does not guarantee when you pick up that you get what you paid for. You are NOT permitted to inspect "like new" items, now why is that? Where do you think all the money goes when you get stuck with crap? right into owner's pockets, that's where, so yes, the owners keep getting richer. Don't worry people are waking to this scam and the co. will go belly up soon enough. You can't run a business where the store manager makes the store policy as they please.

It clearly states 1 Return per month, maximum of 5 Rollover Returns if NOT used in prior months and MUST be a member at both time of purchase and time of RETURN.  Please read the full policy, not just the part you want to apply.  

 These items are placed up for bid under false pretenses, save money up to 80% off, "like new condition" one assumes the item to be in working condition. "Open box" means box has been opened and item maybe missing items but still works, "damaged" means NON-WORKING. I bought like new condition and items still did not work. These are dead items from Mexico and the owners know it. They do NOT do a good job at listing conditions, INFACT they post squat, good or bad. They list from amazon item description which again leads someone to believe item works. Regardless of membership level all items are to be returned with 30 days, that is their policy and they do NOT honor it. No body requested YOUR OPINION, we are seeking the owner's response. Oh and YES the owners have made BILLIONS off of these dead items. Thier support line told people to resell their unreturnables to someone else and rip them off by passing the buck. Now isn't that a nice thing to tell someone?

I'm not sure why the concept of an auction is so complicated to you.  They definitely disclose pretty extensively that what you are bidding on are customer returns, that they are sold AS IS, and that you should either inspect the item before purchasing or purchase the return insurance.  And who cares what their fees are?  It's an auction, you choose how much you want to pay.  You should bid taking the fees into account.

If a customer returns something to a store in perfect condition, it will likely just go back on the shelf; the items that get sold to wholesale brokers are the ones where they are either defective, damaged, dirty, or are missing parts and cannot be sold.  So yeah, almost everything they sell falls into those two categories.  The fact that they allow you to return items at all is already fairly generous, this is certainly not the standard practice for an auction.  So it sounds like the real issue is that you chose to overpay for something and then had buyer's remorse.

And it's a small business, nobody is making billions from running what is essentially a competitor to Goodwill.