- Report: #1530354
Complaint Review: Miracle Chrysler Dodge Jeep - Elverson Pennsylvania
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Miracle Chrysler Dodge Jeep
2681 Ridge Rd Elverson, 19520 Pennsylvania, United States
Phone:
(610)569-9509
Web:
https://www.miraclecdjr.com/
Categories:
Business Rating:
(1)
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Miracle Chrysler Dodge Jeep Ram Damaged my Jeep and won't pay for repairs Elverson Pennsylvania
I did not buy my Jeep here, but have been here for service several times. Their service department is incompetent! They damaged my vehicle and are refusing to reimburse me for the damage they caused.
At the last visit, I called about having my battery replaced, received a quote and brought my vehicle in. While waiting, Grace from the service dept came over and said the battery they quoted me on wasn't in stock, but a better battery was available for almost 2x the price. I said no thanks, that I would get a battery elsewhere.
After several minutes, I walked around to the service bay and saw a man putting the battery back in my vehicle. He was struggling with something for about 10 minutes and then Grace came over and they were both hunched over the battery area of my Jeep for another 10 minutes. I called out and said that I needed to leave. They finished up and brought my vehicle to me.
I purchased a battery elsewhere and my husband put it in later that day. He said that they had stripped one of the battery terminals and the bolt was in crooked. He was able to put another bolt in to temporarily hold it together.
I took my Jeep to another dealership for an inspection and to have them put in the correct bolt on the battery terminal. They told me that in addition to stripping the battery terminal, they had also damaged a sensor. Total cost to fix the damage they caused was $217.98 plus tax.
I spoke with Wayne, the service department manager and got an argument from him. He said to send him the invoice via email. Wayne has refused to respond to my emails. I have reported them to the Better Business Bureau and to the Pennsylvania State Attorney General. I would suggest that others who have these kinds of problems with them do the same.
In the past, they have never topped up fluids when servicing my vehicle and will send me a letter in the mail a couple of weeks later stating that it's time to have "my Jeep's coolant topped up" and similar things - things that they should have done when it was in for service 2 weeks prior.
I have also noticed in reading their reviews, that every time they have a bad review, that they get their family, friends and aliases to make up fake good reviews to try and balance out all of the legitimate bad reviews. Buyer beware!!
1 Updates & Rebuttals
Irv
United StatesWhy Are You Doing This???
#2Consumer Comment
Mon, December 25, 2023
Anytime you need non-warranty work done, NEVER, EVER go to a dealership. Find and use a good independent shop with REAL MECHANICS and not parts changers as FAKE mechanics. What they were doing is DEFRAUDING you into a higher priced battery. At an independent shop you will find much better prices, real mechanics with skills and much better customer service. In far too many SLEAZY car dealerships, the DECEPTION and FRAUD which is extant on the sales floor has now flown into the shop like raw sewage on a downhill street. Now, spread the word among ALL your family and friends what these SLIMEBALLS did to you!!!
