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Report: #1484216

Complaint Review: Miracle Ear Pleasanton California - Owner Gregg Olson - Pleasanton California

0 Updates & Rebuttals

Reported By:

L - PLEASANTON, United States

Submitted:

Updated:

Author Not Confirmed

Why?

Miracle Ear Pleasanton California - Owner Gregg Olson

5524C Springdale Ave C Pleasanton, 94588 California, United States

Phone:

(360) 573-8650

Web:

miracle-ear.com

Categories:

Earphones, Hearing Aid Centers, Hearing aids

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Miracle Ear Pleasanton California - Owner Gregg Olson Health Services LLC Gregg Olsen 1059 E Iron Eagle Dr Eagle, ID 83616 Franchises in Oregon, Washington and Idaho and California failure to honor there contract for return of hearing aids Pleasanton California

I purchased hearing aids on 03-23-19 and requested a refund on 04-15-19. Problem after problem. I was told they were an in network provider- not true- as a result my primary insurance provider didn't pay at in network price and secondary provider paid out $2,725.00 instead of $4,000.00. I would have never used them had I been told the truth. I paid 2,000.00 down on a $7,990.00 pair of hearing aids- balance was supposed to put on credit card with 0% percent financing- this was not done- 5,000.00 was put on card for 5 years with 12% interest.

I made call after call- email after email. Darryl Brooks- manager of the Pleasanton Store who does not reside in CA) called me and stated he would call me back- that never happened until I went to Corporate and called 3 days in a row! When he called me back he was extremely rude and accused me of not paying $2,000.00 which I had and when he looked it up (in other words- did his job and checked) he realized I had paid the 2,000.00 down.

I am bringing up his name because after going back and forth with Corporate- they advised me to call :Gregg Olson @(360) 573-8650 Email: [email protected] - I emailed him yesterday with no response and called back the number today to be told by "Kay" at that number that Darryl Brooks should be helping me. What a nightmare! I have emails and call logs to back up what I am saying. I requested a refund during the time frame required in their contract.

PLEASE!! Stay away from Pleasanton Miracle Ear and kindly support me by calling and emailing the owner Gregg Olson @(360) 573-8650 and Email: [email protected] about taking responsibility and honoring their contracts. There are other service providers out there "why" utilize a company that is dishonest and does not abide by their contracts.

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