- Report: #1533377
Complaint Review: Moon Valley Nursery - Carrolton Texas
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Moon Valley Nursery
1900 I-35E Carrolton, 75006 Texas, United States
Phone:
4699548870
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Moon Valley Nursery Delivered Wrong Tree Carrolton Texas
I own Brazos RV Resort on the Brazos River in Texas. It is an RV park with two cabins. Each RV lot has identical flower beds planted by the entrance. I insist on uniformity in landscaping. I have two lots that do not have shade trees. I called Moon Valley and told the saleslady I am 67 years old and require trees at least 10 feet tall because I will not live long enough for a smaller tree to grow.
I purchased two trees from Moon Valley, a Magnolia, and a Choctaw Pecan. I purchased trees at least 10 feet tall. They would fit in uniformly with both being tall. Moon Valley missed the appointed times and dates for the delivery two times. They failed to give me notice until the last minute. Then on the third try, they arrived when I could not be there.
I had a tenant meet them and show them where I wanted the trees planted. When I was able to come to inspect the trees I found a nice magnolia tree that met the 10-foot tall requirement. The pecan tree was around 5-foot-tall with a broken limb. I complained and was told I did not specify the height for the Pecan tree. I have asked them to remove the tree before the roots begin to grow. They refuse.
I do not recommend these people. After this, I looked at the BBB reports and looked up Moon Valley's litigation history. This appears to be their way of business. I do not recommend using them. Check the internet for complaints and lawsuits before you purchase from them I wish I had.
