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  • Report:  #1515036

Complaint Review: OkCarz - ORLANDO FL

Reported By:
Justin - , United States
Submitted:
Updated:

OkCarz
Colonial Drive ORLANDO, FL, United States
Phone:
(863) 688-2500
Web:
www.okcarz.com
Tell us has your experience with this business or person been good? What's this?

This company charged me $3600 down which I paid on Nov 13. I Missed a payment of $200 due two weeks later, I couldn't contact them even though I have phone records of calls, and they repossessed my car Dec 13 which was only two weeks after the payment was due. I offered to pay $800 which would have been more than what was due and pay for towing and recovery. They refused.

Not only that the car was in in a no fault hit and run with damage to the fender and headlight and covered by my full coverage auto insurance. So they get a brand new fender and headlight and the car looks nicer than when I purchased it. I kept it immaculately. They refuse to refund any of my $3600 down payment, they keep the car, the insurance money, and are reporting my contract as a repossession for $17000 on my credit.

I have contacted attorneys, as they violated Florida state repo law, and also I have filed for arbitration per the signed arbitration agreement and paid ironically $200 for a filing fee. This same $200 that could have been paid to OkCarz which was due and they refused to accept. The outcome of this case is pending. I called to notify them today January 7th 2022 of the pending arbitration.

They have refused to work with me in any way or accept my money or return the car or return my $3600 down payment. Originally I was told I would qualify for a $1000 down payment. I agreed. Then they said I had to pay $3000 down, I agreed, then they said I had to pay $3600 down, I agreed. Then they set a payment due two weeks later which I missed because I was unable to contact them because they had no voicemail set up, and they took down their web payment portal to redo their website.

Please do not even think of dealing with any of their dealerships. I have been a Google Local Guide for over 7 years. I give honest accurate reviews of businesses and I have never been so upset, angry, or taken advantage of by a single other business in the history of my adult life. I am reporting them to the BBB, and contact the Florida Bar association until I find an attorney who will file suit against them per their arbitration agreement as well which does not forbid a court suit expressly from being filed if the arbitration does not go as planned.

I would have been happy to take the car back even though they had towed it with ZERO notice. Nothing was ever mailed to me until after the car was repo'd until on the last day I had to refinance the vehicle which I could not do, I got the same day in the mail a letter telling me I could refinance and had until that day. The post mark was the same day. I have never in my life seen something this offensive happen with a car purchase.



6 Updates & Rebuttals

coast

United States
At Least You Didn't Waste 58¢ on a Postage Stamp

#2Consumer Comment

Thu, January 27, 2022

You didn't answer the question: What's the date of the arbitration hearing?

You continue to evade my question: Specifically, what Florida state repo law did the dealer violate?

"So before you go blaming me, it's not like I didn't have the money to pay them."

You had the money yet you chose loan default. That doesn't hold water.

"My next step was to literally drive to the dealership and give them cash."

It appears you are unaware of an organization known as the US Postal Service. It's been around since 1792. Check it out.


Justin

Orlando,
United States
Arbitration Is Not An Orange County Lawsuit

#3Author of original report

Thu, January 27, 2022

I filed for arbitration with the ADR per their contract rules. Also I offered to pay them $800 when the car was repo'd plus recovery costs. Ironically yes the arbitration cost $200, the exact amount I owed them. So before you go blaming me, it's not like I didn't have the money to pay them. When you change the payment portal website, never answer the phone (they still don't they have like 5 different phone numbers), and make it so difficult to actually get ahold of someone to send an electronic payment that is not my fault.

My next step was to literally drive to the dealership and give them cash. Did I make a late payment? Yes, should that equate to losing $3600 when I am working with the insurance company to make the car like new that can then be resold at the exact price (or higher) than it was sold to me? No. I even signed a repossession notice that in the notice allows for making restitution which they refused. 


coast

United States
Victory or Defeat?

#4Consumer Comment

Mon, January 24, 2022

You forgot to answer my question: Specifically, what Florida state repo law did the dealer violate?

Perhaps you imagined they violated a repo law.

What's the date of the arbitration hearing? I suppose you lost your case, and that's why you haven't posted a follow-up.

Are you enjoying the LYNX bus service in Orlando?


Justin

Orlando FL,
United States
Update January 8th 2022

#5Author of original report

Sun, January 09, 2022

I have since filed for arbitration per their contract agreement with the AAA (American Association of Arbitration) which employs lawyers and ex-judges for $200. They will have to pay filing fees upwards of $2500 to proceed. I have paid my consumer $200 filing fee and I have a record number. I will continue to update on the progress of this.

OkCarz thought what? I was some schmuck they could take advantage of with no repercussions? Think again. I pay $2600 a month for my rent and I have never been late. They are not going to get away with this. I want my down payment or the car back under the original contract terms. I will continue to post updates.


Irv

United States
What Law School Did You Go To?

#6Consumer Comment

Sat, January 08, 2022

 Let’s set the FACTS straight, shall we? Oh, and don’t bother making an even bigger fool of yourself by claiming I must work for them (because you cannot come up with an intelligent rebuttal to this) because I’ll tell you ahead of time, I DO NOT! The bottom line is YOU DON’T HAVE A CLUE AS TO WHAT YOU’RE TALKING ABOUT!

YOU agreed via legally enforceable contract to make that FIRST payment on the date YOU agreed to. YOU FAILED to make that FIRST PAYMENT and they exercised their right to Repo the car under the terms of the contract YOU agreed to! They are NOT under any obligation to let you redeem the car. Why would they? YOU missed the FIRST PAYMENT! They are the lien holder on the car, not you! Any insurance money to fix the car belongs to them. The Repo DOES NOT make the loan magically vanish.

They may sue you for that. YOU failed to make the FIRST PAYMENT and YOU caused the repo. The entire loan amount is what you are on the hook for and was rightfully added to your credit report. They are under ZERO OBLIGATION to "help” you or agree to do any further business to you. Why would they? YOU missed your FIRST PAYMENT. It is interesting to note how you can’t afford to make your $200 payment but all of a sudden you have money to allegedly pay all these lawyers.

I would have talked to you for free! Their repo was perfectly within rules and regulations as per YOUR own account of the matter! Oh by the way, legal action? I checked the docket list at Orange County and guess what? No lawsuits against this dealership! Like I’ve told many people, the absolute best way to get back on your feet...don’t make your car payment! Have fun!


coast

United States
Pay That Note or Catch a Bus

#7Consumer Comment

Sat, January 08, 2022

Your attempts to contact them are not relevant. They gave you two weeks past the due date but you failed to honor the agreement. You had plenty of time to mail them a check.

Your claim that they refuse to work with you is not correct. They worked with you when they permitted you and your lousy credit to finance a vehicle.

The Office of the Florida Attorney General's website states:

Once you are in default, your creditor may repossess your car at any time without prior notice and may come onto your property to do so.

That prompts me to ask, specifically, what Florida state repo law did the dealer violate?

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