- Report: #1518422
Complaint Review: Olive Tree Boutique - Salt Lake City UT
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Olive Tree Boutique
Salt Lake City, UT, United States
Web:
https://shoptheolivetreeboutique.com/
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Olive Tree Boutique Olive Tree Boutique Salt Lake City shoptheolivetreeboutique.com Deceitful Business Practices - Wrong Sizing and Savvy Loophole to Avoid Returns Salt Lake City UT
I recently ordered a dress from the Olive Tree Boutique (shoptheolivetreeboutique.com) in April 2022, and it took approximately 3.5 weeks to arrive. When I received the dress, the sizing of the dress was drastically different than the size ordered (example: I normally wear a Large; sized up to XL; sizing was more like a small/medium).
I emailed [email protected] per their site instructions to ask about the return policy. I was told that I could not return the item because I used a promo code. This 10% off promo code I used popped up on their site as a welcome gift, but I was completely unaware that the use of this code would invalidate my ability to return the item. I have never dealt with a company that had a unique policy like this, but it is in the fine print on their FAQ page. This experience started feeling a bit "scammy."
The next time the ad for this company appeared on my Facebook feed, I posted a kind but truthful comment on the Facebook ad mentioning that the dress runs small and not to use the promo code in case someone wants to return the item. There were multiple comments by other users asking about sizing, so I thought this comment would be very helpful in their purchasing decision. I did not warn others not to shop with the company; I just let them know about sizing and promo code use.
Within a few hours, the company removed my comment and blocked me from the Facebook page. This business practice proves that they do not want customers to know of their dress sizing and return policy. Until this action, I had taken responsibility for not understanding the sizing guide or return policy. With the company’s actions, though, I am left with the impression that they are running a savvy scam business that will not allow customers to share recommendations with others. They are purposefully trying to deceive customers.
I wrote their customer service team with a similar message (like the one above) to alert them of the issue and to ask them to unblock me from their Facebook page and allow me to share that comment again to build back my trust. That email has not been answered. As I have dug around on the internet, I can find other customers complaining of similar actions. I am not the only one. I sincerely hope this review of the Olive Tree Boutique makes you aware of their deceitful business practices. I do not recommend purchasing from them!
