• Report:  #1532627

Complaint Review: oosauos.com - Sheung Wan Sheung Wan

Reported By:
Latif Gala - Dubai, Dubai, United Arab Emirates

Room503, 5/F,Wayson Commercial Building 28 connaught Road West Sheung Wan, Sheung Wan, Hong Kong
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I saw an ad on Instagram for a GSM WiFi which specifically supports 5G signal. For the price offered, it was a bargain. It was offered on their platform for payment and free shipping. Once the order arrived, I discovered it did not support 5G, it was unbranded device made of cheap material and exact similar item is found elsewhere for less than a quarter of the price they were offering.

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The Dilemma starts from here; I requested a return, after few days they replied and asked for explanation of the issue.. I explained; but after few days they asked for pictures of the product and postal tracking numbers and a picture of the item; once I provided all that; couple of days passed and then they asked for a video showing the issue; I provided a video for the issue and proved from the device setup menu that it does not support 5G; again couple of days later; they asked me to make sure I am in a 5G covered area (Which is stupid thing since the device does not support 5G and I am in a 5G covered area); Later they offered me a substitute item from an accomplice cheap online website that offered cheap items you don't need and asked me to pick any item as a replacement; almost giving up on their customer service, I selected an item; but then they asked me to pay for the shipping cost which was more than the value of the item and shipping cost combined. When I refused; they claimed that they cannot return the item since it did not have any damage. So, if they ship an item that is not according to the description, they consider its OK since its not damaged.

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I gave up on the worst customer service from a bogus online and warn anyone of dealing with them.

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