- Report: #1495406
Complaint Review: Orbitz -
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Author Confirmed
Why?
Orbitz
United States
Web:
www.ORbitz.com
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Orbitz Refused to give refund after flight was cancelled.
Report Attachments
Flight cancellation email
Our flight was cancelled, Orbitz is only offering a flight credit. The department of transportation mandates that Passengers are entitled to a full refund if a flight is cancelled. Orbitz has been consistently changing their policy since Covid19 to fit their needs of keeping the consumer's money.
Orbitz is stealing the money of hard-working Americans, it is not right.
https://www.transportation.gov/individuals/aviation-consumer-protection/refunds
4 Updates & Rebuttals
Michael
Bolingbrook,Illinois,
United States
Airlines Vs Orbitz
#2Author of original report
Wed, May 20, 2020
Thank you for reading my report.
The airlines have always had the policy that if you purchase tickets from a 3rd party, all refunds will need to come from the 3rd party. we called the airline and they cited this. Orbitz owes the refund and is refusing to issue. The airline we used already informed us that we are deserving of a refund.
Carmine
Kendall Park,New Jersey,
United States
Orbitz refused to issue refund
#3Consumer Comment
Wed, May 20, 2020
Orbitz only acts as an agent on behalf of the airlines. I suggest you contact the airlines since you are the passenger and request a refund thru them directly. Most airlines will try to assist you with your refund if no alternative flight was offered.
Michael
Chicago,Illinois,
United States
Thanks?
#4Author of original report
Wed, May 20, 2020
Thank you for reading my complaint.
Please note that I am complaining directly about Orbitz, not American Airlines. I understand now that I will never do business with Orbitz, but my complaint is still valid.
When I purchased my tickets from Orbitz, they clearly stated that if my flight were to be canceled, I would be offered the choice of booking another flight or receiving a full refund. Since Covid19 Orbitz has been quick to change its policies as it best suits its revenue. They are not honoring the agreement or the Department of Transportation.
Robert
Irvine,California,
United States
Another Reason
#5Consumer Comment
Tue, May 19, 2020
Yet another reason why you always book directly through the airlines. As you should have read that entire link....
What if I purchased or reserved my ticket through a travel agent or online travel agency?
The refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents. However, these agents are free to apply the same or similar procedures to provide equivalent or similar customer service.
If you purchased your ticket through an online travel agency (or other agent), you should contact the travel agent directly to obtain a refund before contacting the airline.
In other words since you bought the ticket through a 3rd party you are not entitled, nor are they required to provide a refund. You can say whatever you want, but the reality is that when you purchased the tickets you agreed to their terms. If they eventually issue you a refund...great. But they are not required to.
Good Luck
