Complaint Review: Pep Boys - montgomery alabama

I contacted a friend regarding getting an alignment and asked her if she knew of any place that had something affordable. She said Pep boys had a $99 package and I paid about $110. I went online to Pepboys.com>Tires> Tire Services> Alignment>make an appointment. There is also the section where I visited Pep Boys Computerized Alignment Service Package. I scheduled an appointment for 8am/ 2/29 and selected the $99 package. The website does advise that there will be a shop fee included. The website does not advise that a charge of 29.99 will be included for a sensor that is part of the package. I was never advised as to what this part/service was, why I needed it, and that an additional charge would apply. Upon realizing that I was going to be late for work, I hastily paid the receipt and was told that everything I needed to know was on the receipt he gave me. 

 

After returning home and logging into work, I reviewed the receipt and realized that I was charged for unauthorized services. 

I did not call immediately, a little later when I had a break and spoke to Kavaris Purnell who advised that the 29.99 was included in the package. And when I advised it did not say that on the website, he advised that he had nothing to do with the website prices. 

False advertisement, as you have to fully disclose all prices and services so your customers can make an informed purchase decision. I was discriminated against because I am a female, as your shop workers assumed I would not know better. Upon trying to go to my doctors appointment later that day, my car was not driving properly and making and extremely loud noise. I called and spoke to someone from customer relations and filed a complaint. As I was driving home, my steering wheel felt as if it became loose, my car went to the left and then to the right, almost causing me to collide with an 18-wheeler. I pulled over and called 800-pepboys again to add to the complaint. 

 

I received a phone call from Robert, who advised me to call pep boys and have them tow my truck to a location of my choice. 

I called the one on Malcolm Drive and my car stayed there from Thursday to Saturday. I was advised at 6:32pm when I called that I needed new control arms, in which I had already had that replaced in February 2024. I believe it was Brandon, who advised me that he would call me back. When he called me back he advised that my arms needed to be tightened and my car would not be ready til Tuesday as the mechanic is going out of town on vacation. I was left with no vehicle, no transportation to get around, and not one offer to assist me in getting a rental, but extorted money from me by charging me 29.99 for a part/service that I did not request and was not informed of and then attempted to do it again by saying I needed a part in which I did not need. 

 

Pep Boys has some very unethical business practices, to have charged me for a part/service that I did not need, and not even perform the service in which I paid for. Performing an incorrect service which almost caused me to be killed on I-85! To treat me as if I am nothing and not even care about my life or livelihood is so disgusting. I will continue to fight this until I am heard. No woman should ever have to suffer this from your company. It is pathetic and I hope justice will be served!!! Because I intend to full pursue legal representation. I will not be ignored and pep boys needs to take ownership of what they did to me.