- Report: #1530684
Complaint Review: Pure Talk - Covington GA
Reported By:
Lindsey -
Casselberry, FL, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Pure Talk
11100 Alcovy Rd Covington, 30014 GA, United States
Phone:
877-820-7873
Web:
PureTalk.com
Categories:
Business Rating:
(1)
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Pure Talk Non-refundable service charges for service not received Covington GA
I ordered a phone from Pure Talk and paid them $50.00. The phone was supposedly activated in August, 2023. However, after receiving four SIM cards from them, which wouldn't work in the phone, they determined it was the phone that was defective but would not refund the cost as they only give phone refunds for 30 days. I would have to contact Nokia, no doubt in China.
I spoke with Omar on 12/7/23 and was told all the charges I had incurred would be refunded due to no service being used and the defective phone. This never happened. I did receive a credit on my charge card for $14.97 but not nearly the amount I was told.
When I spoke with a rep today, January 15, 2024, she told me I would have to dispute the $22.43 monthly service charge with my bank because Pure Tallk doesn't refund service charges, apparently even if the customer never got the service!
She couldn't find my account in 2024, which was closed out in 2023, and the only credit she saw was for the $14.97. Apparently she didn't read Omar's notes in my account stating the issues and the need for a complete refund since August, 2023. She also said she didn't have a supervisor I could speak with and that the supervisor would tell me the same thing.
I will be contacting corporate, who is supposedly located in GA.
