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  • Report:  #1491222

Complaint Review: Qdoba Mexican Eats - San Diego California

Reported By:
Maria - Bismarck, United States
Submitted:
Updated:

Qdoba Mexican Eats
350 Camino de La Reina San Diego, 92108 California, United States
Phone:
844-736-2224
Web:
www.qdoba.com
Tell us has your experience with this business or person been good? What's this?

I worked for Qdoba for several months last year and left my job when I moved out of state. In December 2019 I mailed a letter to HQ requesting that a change of mailing address be put in their system so that I would receive my W-2. Apparently, after contacting my supervisor and confirming that I was employed at that particular store and that I did in fact want my address changed (my supervisor contacted me to let me know that she had given them the information they needed), Qdoba decided not to mail my W-2 to my new address.

When I contacted the company via email I was informed that while they are aware that they should have mailed my W-2s to the correct address, they didn't actually bother to, instead mailing my W-2s to my old address. Qdoba also acknowledges that they dropped the ball here, but for some reason that I will never understand, they now think it's my responsibility to spend yet more of my time (I have tons of extra time, apparently) calling Human Resources so that they can do me the favor of deigning to help me access my tax returns via an unsecured signal at the public library.

I guess that in addition to the time I have already spent trying to get my tax documents sent to the correct address, I should now potentially jeopardize my personal information by accessing it at the public library all while having a likely prolonged phone conversation with Human Resources at the one place that I go to where me being welcome is contingent upon me being quiet and specifically not being on a phone. Isn't that lovely?

I guess with all the extra time I have on my hands, I should have absolutely no problem undoing the damage of identity theft as best I can from using a library computer to access tax documents. They only have things like my social security number, annual income, marital status, maiden name, and some of my employment history. What kind of identity thief would possibly want that? Let's remember though, I'm unreasonable.

 



1 Updates & Rebuttals

Jim

Anaheim,
California,
United States
I Would Not Be Overly Concerned About a Public Library Computer

#2Consumer Comment

Mon, February 03, 2020

I'm not sure you should be concerned about you questioning the security of a public library computer.  They have all of the needed firewalls and security built in.  I'm not saying the computers aren't 100% safe; nothing is 100% safe.  I just think you overstate the issue.  You should have more concern they mailed your original W-2 to your old address where someone you don't know now lives, then worrying about the security of a library computer.

Now, you are going to have to contact corporate HR for a copy of your W-2 - they are responsible for keeping copies of your W-2 on file and they can pdf you a copy of it.  Yes that takes more time, but you have to do it if you need it to do your taxes....  Best of luck to you....

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