- Report: #1492697
Complaint Review: Relief Factor - Kirkland WA
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Relief Factor
11015 117th Place NE Kirkland, 98033 WA, United States
Phone:
800-500-8384
Web:
www.relieffactor.com
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Relief Factor MONEY-BACK GUARANTEE TRIAL IS A BAIT AND SWITCH! Kirkland WA
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This widely advertised product offers in a 3-week introductory deal of $19.95 and then buries in the fine print the fact that you are enrolling in an auto-ship program. The company's 800 number makes it virtually impossible for you to speak with a live representative.
The automated recording tells you that you can return the product, but that it will take UP TO THREE MONTHS to process a return and refund your money. THREE MONTHS in a world of instantaneous digital transfers? REALLY? Plus, the product did not work for me. Snake oil salesmen, for sure. BUYER BEWARE!!
1 Updates & Rebuttals
Alexis
Kirkland,Washington,
United States
Response from Relief Factor
#2UPDATE Employee
Thu, April 02, 2020
Thank you for taking the time to share your feedback. We truly value the opportunity to address your concerns!
We do not offer or advertise a money back guarantee. While most people get great results and choose to continue our program, there is no single product that will work for everyone. This is why we offer the QuickStart at the deeply discounted $19.95 rate, so people are able to give our formula a try without too much of a financial investment. We make the membership clear on our website by referring to the subscription details several times in large print. We also include this information in your confirmation email, and the brochure that comes with the QuickStart order.
The greeting on our cancellation voicemail states that we accept returns on unopened packages for up to 90 days after purchase. It does not state we require 90 days to process your refund. Quite the opposite! We refund your order ASAP when it is returned to us. If you'd like to read more, here is a link to our return policy on the website; https://www.relieffactor.com/return_policy/
Our office hours are 5AM-6PM Monday - Friday PST. We notice you called at around 5AM on Sunday, March 8th, unfortunately we are not open at this time. We did give you a call back Monday morning (March 9th) to explain our return and refund process, and confirm the cancellation of your membership. We've also gone ahead and refunded your recent order with the understanding you intend to refuse it. As advised during our phone conversation, if you have any questions or concerns during the return process, please give us a call at 1-800-500-8384. We'll be happy to lend a hand!
