- Report: #1492873
Complaint Review: Sedona Pines Resort LLC - Sedona AZ
Reported By:
Richard and Kathi Agins -
Sun Lakes, Arizona, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sedona Pines Resort LLC
6701 W Hwy 89A Sedona, 86336 AZ, United States
Phone:
928 282 6640
Web:
ww.sedonapines.com
Categories:
Business Rating:
(0)
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Sedona Pines Resort, LLC Unavailable accommodations and refusal to refund purchase price Sedona AZ
We entered into a timeshare agreement with Sedona Pines Resort L.L.C. on 09/05/2015. On that day we were given a glowing presentation by Martha Skelley. She enticed us with a grand picture of what our timeshare ownership with Sedona Pines would be if we signed a contract. We were given great incentives, were told that it would be available to our children for their use anytime, and were told this would be the most flexible way for us to vacation inasmuch as we could travel anywhere at any time under our membership.
Most importantly, we were led to believe this was a valuable investment. We were assured any time we were not the least bit happy with our ownership, we could sell it back to Sedona Pines. We found out pretty quickly this timeshare ownership is far from the extremely flexible vacationing that we were promised. Nothing is EVER available when we are free and able to travel. Our children have tried to use it, only to be told there is no availability. This was the main selling point with this company.
Since signing in 2015, we have been able to use our timeshare for a total of six days because of lack of availability at our chosen times. To date, we have spent over $11,700 on our timeshare ownership. This amounts to a nightly rate of almost $2000.00! We have been trying to get a response to our concerns from Sedona Pines over the course of the last few months. We have called, sent emails and letters to this company, and our legitimate concerns still have NEVER been addressed. Not only are we told that we are unable to sell it back to the company as promised but, our complaints have been completely ignored or responded to with a message that we are in breach of our contract.
Most of our correspondence has been with Chris Bernet, the portfolio manager. His only response has been is to threaten our credit. It is clear they are not interested in us as owners or human beings. Their only interest is in receiving ongoing payments from us. We more than deserve to have our specific concerns addressed for the almost $12,000 we have paid to this company. We were misled into this contract with Sedona Pines and now our stated concerns have been ignored by everyone at this company. We demand to have not only our contract with Sedona Pines rescinded but, to be refunded the money we have regrettably invested in this scam.
We have subsequently filed a complaint with the Better Business Bureau in Prescott and Sedona Pines has again responded unsatisfactorily.
