- Report: #1533902
Complaint Review: Transmission Garage Xpress LLC - Houston TEXAS
Reported By:
BP -
South Houston, Texas, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Transmission Garage Xpress LLC
1718 College Avenue Houston, 77017 TEXAS, United States
Phone:
713-909-6435, OR 832-496-
Web:
https://www.facebook.com/p/Transmission-Garage-61556603036274/?_rdr
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Transmission Garage Xpress LLC LUIS TERRONES, agent, Victor Rodriguez, mechanic Damaged vehicle by moving it with forklift, refuses to pay for damage. Houston TEXAS
Transmission Garage Xpress LLC was closed due to tax forfeiture and now has a new location and name but same owner! They are now called "Transmission Garage" and they are now located at 1718 College St. Houston TX 77017.
I took my van there because it would stall when I put it in gear. They called and said they fixed the problem and it wasn't transmission at all! They replaced a couple sensors and the distributor and charged me $800. I paid them and took the van, but quickly found that it would not shift out of first gear properly!
I took the van right back and they diagnosed it again and said that they needed to rebuild the transmission.
I agreed based on their expertise. I asked them to also replace the transmission mount and carrier bearing and inspect the rear end. They took 3 weeks to rebuild my transmission and they charged me $2200 for the rebuild. They did not replace the broken transmission mount they reused it! They did not replace the carrier bearing or inspect the rear end. When I got my van back and drove it home the rear license plate was missing! I went and looked closer and saw that not only is the license plate and frame gone but the part of the bumper that holds the license plate was bent and had marks that match up to the forks on a fork lift!
I called and spoke to Victor and he confirmed that they do use a fork lift sometimes to move the vehicles. When I told Victor of the damages to my van he said they would fix it if I brought the van back to them. When I told him I did not want them to do the repairs and that I have my own body shop that will fix it, Victor said his boss would contact me. When I spoke to Luis (Victor's boss) 2 days later he acted like they did nothing wrong and claimed he knew nothing of the situation, even though Victor told me that he would inform his boss of the problem. He said they don't use a fork lift to move vehicles at first, then he admitted that they do. He said he disputes the damage was caused by them and insists that I bring the vehicle to them to be inspected before he will pay for anything.
After nearly an hour on the phone Luis agreed to pay for only the part and the license plate replacement, but that he would have to buy the part and I would pick it up from him and I would have to install the part myself if I didn't want them to install it. Luis refuses to pay for my time missed from work to get the replacement license plates and for the time it will take for a body shop to properly install the part Transmission Garage damaged. An honest and fair business and business owner would pay for the damages they caused to a customer's vehicle and not try to lie to avoid paying for their mistakes.
It will cost me $381.50 to fix the damage that Transmission Garage caused to my van.
I do not recommend using this shop for anything.
