I cancelled my account and returned the CBD oil and was just receiving the Hemp capsules, which I then cancelled as well. On May 11, they deducted $26.92 out of my checking account. When I called them to inquire about that, they kept saying you cancelled your account in February/March, youor account is closed.
I called my bank and they wrote a letter along with a copy of the entry showing the deduction from my account. When I called the company to get a proper mailing address, the agent was rude, disrespectful and tried to avoid answering. I read the address which I had and he said, yeah, that's it. He was very evasive and kept repeating that my account was closed/cancelled.
The bank assistant said if I did not get any satisfaction from the letter which is in the mail today, they will try filing out a fraud report. Problem there is that I originally had ordered the hemp capsules, then cancelled the order. I just don't want them to keep taking $26.92 every month and refunding this amount now.