Sydney Rocha used to work at a Lord’s and Lady’s at the emerald square mall. For the year that I was seeing her she never burnt my scalp and for two months that she decided to move into this salon no problems either. I’ve had my hair blonde for over 25 years no problems with burns except for one place that used 40 volume on my head but even they took responsibility and gave me way more compensation than I asked (Just wanted the money back, lost my hair in the process).
This salon when I felt a burn in February of this year I gave them the benefit of the doubt. In March it burned again. Puss. Coming down my forehead while I was eating at the restaurant. When I asked Sydney if they changed products because I gave her the benefit of the doubt the first time - she admitted they did and that they had several complaints.
The owner wanted to know what the reaction was. I said it pussed. She looked at me like I was lying yet recently they could see the scars from where the scabs were that were pussing as they admitted they were using a new toner and that a molecule change happened. Sydney said that someone she just highlights felt like she was being burnt and that’s not product on scalp and I guess she has selective memory or just doesn’t want to get in trouble for what she does say to me but she stated people were complaining of burning.
Now once I threatened legal action it was oh others only had itching. How quick the story changes. She also told me that the salon owner said don’t put 30 volume bleach on her scalp anymore. It wasn’t the bleach it was the Toner because they all admitted to it. I said to Sydney then with my husband speaking to her first that I find it odd that the owner couldn’t tell me this and that if that’s the case I’ll go somewhere else.
Sydney then stated and my husband was right there that not to worry she put the owner in her place? Which I find odd because Sydney acts tough imo behind the scenes but I don’t think she put her owner into any place. Also told her past coworker who I saw for a wash and dry ms Miller that she is watched like a hawk here and can’t use her phone to take pictures etc.
Seems to me she’s unhappy and taking it out on the clients. I wouldn’t have known that info that’s she’s not allowed to use her phone and she needs to be busy at all times unless she was telling others she used to work with.
I went to her original salon she used to work for and told the manager who Sydney said was the reason why she left yet I guess they’re tight, that this particular salon burnt my scalp three times and the latest being may 2. I wouldn’t obviously be going back my husband had already placed a call into the owners that Sydney wasn’t aware of yet.
That manager said I would never make you pay if you were burnt. Then told me I should go to a dermatologist and specifically get a letter with pictures from dermatology of my scalp which will be added later. I need to take my personal info off all that. She and a girl who owns a place I get my pedicures at even said with burns to your scalp you should be going to the state boards. I didn’t magically come up with this information.
I then get continual texts from Sydney where she first started with me saying she couldn’t see me anymore because she heard some not so nice things that weren’t true when I have documents that show she did burn it. You can just look at it right now and anyone could see it.
They are all liars in my opinion over there especially Sydney. I guess the purple toner marks left on it too was my fault when you knew this was something I didn’t like.
I guess texting me last month telling me you’ll be 15 mins late and I ended up waiting 45 and your excuse was you had a problematic client who was also 45 minutes late - makes it ok for me to have to wait? You should have told her to reschedule. But bc I was the last client you had my time doesn’t matter.
There is a lot of stuff you did Sydney but I know I’m not lying when a medical doctor sees it all. They know I didn’t do it to myself.
You won’t last long there or anywhere Sydney- that’s my opinion.