- Report: #1518009
Complaint Review: Synchrony Financial -
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Synchrony Financial
United States
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(1)
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Synchrony Financial Synchrony Bank How not to treat responsible borrowers.
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Thank you for treating your good customers like sh*t and closing their account after they pay off their balance. I made continuous on-time payments for the entire life of the account, until life brought unexpected challenges. I lost my job and was transitioning into a new one, which caused me to miss one payment.
After I tried to get assistance in making payments, I was denied, as my life challenges were not "difficult" enough for one missed payment. Thankfully, I received help from a friend and was back on track to bringing all of my Synchrony accounts up to date. Until your website glitched and charged my account for the entire balance. Well, at least I was fully paid on one account.
My friend assisted me again to make my other accounts current until my new income kicked in, despite this being no problem of theirs. They truly cared about my situation. Though, a company that claims to care and consistently advertises that they will do all they can to help, when in actuality only brought more difficulties, would not be compared to a good friend. They are not even close to a concerned party.
In response to being a loyal borrower until circumstances outside of my control caused a single missed payment, their only response was to take more money from me in fees and interest and then close my account after it was erroneously paid in full, as well as my other Synchrony accounts, which were now current.
In regard to your response in a difficult time, I will be reporting these actions to all consumer report agencies, so that no one else will need to experience this disgusting behavior from a company that will promise help, but not follow through. #ANOTHERGREEDYCORP
Thank you for ruining my credit by closing my accounts which were again in good standing, due to the help of a true friend.
I only thought it fair to send my grievances here, in order for your company to have a fair chance at explaining why they behave in this way.
