- Report: #1478405
Complaint Review: TryCeline.com - Genesse NY
Reported By:
JoAnna -
Burbank, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
TryCeline.com
PO BOX 370 Genesse, 14454 NY, United States
Phone:
800-670-0564
Web:
tryceline.com
Categories:
Business Rating:
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TryCeline.com TryCeline.com, MayFairGarcinia.com, Overlea GreenCoffee Offer Free 14 day trial, pay only shipping and handling. I cancelled the offer immediately and they continued to charge my card $89.97 and $88.97 and smaller amounts monthly. Genesse NY
THIS IS A SCAM AND MONEY GRAB. The company has poor/non existent customer service, customer communication and/or invoicing to support billing, and no product return instructions. The online focus is to get your credit card information and auto-bill you monthly. Additionally, when they AUTOMATICALLY take money from your account from a company name that does not match the products.
So it looks like this company stopped one product scam and started saw a new one. I signed up, added my debit card information to cover the shipping (only). I received the products. I cancelled immediately to ensure my debit card was not charged after the trial period (the product take 7 days to arrive, but the trial starts the day you order the free trial).
Needless to say, even though I cancelled immediately, 14 days later my account was charged by two different companies; MayFairGarcinia.com and Overlea Green Coffee for $89.97 and $88.97, the product were auto shipped without and invoice with the amounts charged to my card. I received, no email notification.
When I called the 800# that included on the debit transaction on my bank transaction (on weekends) a cryptic message plays and I was disconnected. These charges continued for 4 months! Over $897 in charges, along with a random charge of $8.90 on March 28, 2019 that was followed by another charge of $89.97 (again no invoices to support the charges they freely made to my account).
I finally had to cancel my debit card used to pay for shipping. I had no idea what these large amount were for since I never ordered Garcinia Green Coffee products. The last package I received, I noticed a Customer Service Number on the Address 800-670-0564, so I called it (apparently it only works Monday-Friday between specific hours).
I requested the address to return the products for a full refund. They tried to talk me into keeping the products at a reduced cost. Please note: I have not received the second product. They did not give me the return mail address or provide instructions. I have not opened the products they sent and will return the products to the sender.
Said they would provide a refund for the last month, but not for anything over 30 days is non refundable, even if the packages were unopened, none of the packages were opened, except for the free trial product. I did not like the product, I can buy comparable products for a FRACTION of the costs (Roc and Neutrogena), not sure why anyone would pay $178+ per month (every 30 days!) for this product. Overpriced and a money grab!
1 Updates & Rebuttals
JoAnna
Burbank,California,
United States
Additional Information - to Support My Report
#2Author of original report
Wed, May 08, 2019
They stated they never sent a trial size to me, they sent full size products, which is why I was charged the full price 14 days later. Based on the charges, I should have received 5 shipments, including the trial, based on the charges to my account, I only receive 3 of one and 4 of the other.
I am returning all of the unopened products I received to the address on the envelope. Again, no invoice or packing slip or company name is included.
