- Report: #1511502
Complaint Review: Vacasa - Gulf Shores Alabama
Reported By:
Tyhese -
Wilmington, Ohio, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Vacasa
507 West Beach BOULEVARD Gulf Shores, 36542 Alabama, United States
Web:
www.vacasa.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Vacasa Jodi Vacasa Overall injustice happened here. Allowing a transient to stay here and socialize with paying customers offering beer and drugs. Gulf Shores Alabama
My whole stay was a total disaster. Starting with getting hung up by phone 2x's. On Sunday, August 22nd, I called customer service at Vacasa to see if we could check in a little earlier. Responses from 2 different customer services associates was a hard NO. We had to stay at the airport an extra 4 hours and just sit. When we arrived at Ocean Reef, a house cleaner told us as long as we had the code to get in, we could have gotten in as early as that morning. Seriously Vacasa?
I was told on August 19th, when I called, that I had no chance of an ocean view room. The maid told us there were 3 units available. Seriously Vacasa?
Also, the customer service representative when asked if I could have the ground level, iterated, "Miss Curtis I am showing you have no stairs to climb and should be good to go there." I am 70 with a knee replacement. Good thing my friends helped and tolerated my health issue. Good for you folks I didn't fall.
When does 1 bed accommodate 4 people? Another issue. The drains were stopped up, the weather stripping was flapping in the wind, lights under sink and stove did not work. Topping this off with no TV service for 2 days.
Finally, this property allowed a transient to sleep in the laundry room and shower with the condos outside shower. The individual approached me and my guests asking for beer. drugs and food. It was the "big" talk around the pool that resulted in a fight between the transient and one of the guests.. My friend had an anxiety attack at this point and we stayed inside the rest of the evening.
