Angella
Salt Lake City,#2UPDATE Employee
Tue, February 22, 2005
Occasionally, one of our affiliates will use our free trial offers as part of a free gift offer in conjunction with other company's free trial offers. While we do not know exactly which affiliate has made this offer, it is impossible that Mary could have ordered our product without knowing the free trials have a $6.99 S & H fee; that amount must be charged to the customer's account prior to shipment. Also, the terms and conditions of the trial offer clearly stipulate the time frame allotted for returns to avoid the trial expiration fee. Please read what you agree to on the order form prior to placing your order. Angella K. CS Representative, 1-800-Patches Salt Lake City, UT
Mary
Sharon,#3Author of original report
Mon, July 26, 2004
Went back to the helpmyorder.com site & clicked on About Us. Found SLC means Salt Lake City, Utah. The address I gave as "Product Returns" is the Corporate Office. Their phone number is 1-801-277-8600. Their fax number is 1-561-760-0112.