Charise
Cleveland,#2Consumer Comment
Sun, June 26, 2005
I live in cleveland Ohio, so maybe this makes some kind of a weird difference and maybe it dosnt, but I was with 18004aphone two years ago and I didnt have a problem with them. I dont know how the reps in the Texas area handle things in customer service and Im not even sure what area Im calling when I contact them but I signed up with them again 4 months ago when I moved. I was told to go and pay my $55 for the package I chose. I paid over the phone with my credit card and when I got home 6hrs later, the phone service was connected. However I have found that they are not thourough with handling other technical complaints. Like the trouble report I made about my call waiting id not working since I started my service, except I didnt know that was one of the features included in my package and now that I know, I realize it has never worked. Has anyone having problems with 18004aphone, gotten any positive results from their complaints???
Danny
Bellmead,#3REBUTTAL Individual responds
Thu, September 30, 2004
They ripped me off or are ripping me off also. They asked for a 59.99 dollar advance payment I gave it to them, They promised me my phone would be on by Thursdayand week later I still have no phone everydaay I callthem and they give me the run around, about they should have it on by tonight at 9.00 pm and the next day I call them and they say the same thing agian. I KNOW ONE THING THIS IS GETTING SO OLD !!!!!