- Report: #63003
Complaint Review: 18004aphone - Houston Texas
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18004aphone
Accutel Communication Houston, Texas, U.S.A.
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18004aphone ripoff Houston Texas
18004aphone riped me off from the start. my boyfriend j. davis called to recieve a phone. they told him to go and pay the deposit and call and give the reciept number and he did. every thing was fine until there was no communication from that point on. my phone was disconnected on the 20th of the following month.
I called and asked why, and they told me I was supose to know to pay the bill at the first of the month, I asked if they sent out bills or notices and they told me they mailed it. i had to pay another connection fee and wait for three days.
never recieved a bill until the next month with my following bill. i stayed with them for almost a year,when i moved i called and asked what shall i do about the phone services, they told me to go to Ace and pay a 40.00 deposit and get a reciept, and call back. i called back gave the information.
they told me it would be 2-3 days. I waited 5 called back. they told me i would have to call the sbc and get the person who stayed here before phone disconnected. i did it and call 18004aphone back, and let them know that the line was clear. they told me it would be 5-10 days .
i waited 10 days nothing happen the phone was still not transfered. so i called and subscribed with sbc who was real polite to me and happy to recieve my money and give me service in return. so i called 18004aphone back to get my transfer refund back. this all started May 7th 2003. they promised it was in the mail twice. i never seen it. 1-800-4-a-phone is a joke
Kocawanna
houston, Texas
U.S.A.
I called and asked why, and they told me I was supose to know to pay the bill at the first of the month, I asked if they sent out bills or notices and they told me they mailed it. i had to pay another connection fee and wait for three days.
never recieved a bill until the next month with my following bill. i stayed with them for almost a year,when i moved i called and asked what shall i do about the phone services, they told me to go to Ace and pay a 40.00 deposit and get a reciept, and call back. i called back gave the information.
they told me it would be 2-3 days. I waited 5 called back. they told me i would have to call the sbc and get the person who stayed here before phone disconnected. i did it and call 18004aphone back, and let them know that the line was clear. they told me it would be 5-10 days .
i waited 10 days nothing happen the phone was still not transfered. so i called and subscribed with sbc who was real polite to me and happy to recieve my money and give me service in return. so i called 18004aphone back to get my transfer refund back. this all started May 7th 2003. they promised it was in the mail twice. i never seen it. 1-800-4-a-phone is a joke
Kocawanna
houston, Texas
U.S.A.
2 Updates & Rebuttals
Charise
Cleveland,Ohio,
United States Minor Outlying Islands
"No problem so far"
#2Consumer Comment
Sun, June 26, 2005
I live in cleveland Ohio, so maybe this makes some kind of a weird difference and maybe it dosnt, but I was with 18004aphone two years ago and I didnt have a problem with them. I dont know how the reps in the Texas area handle things in customer service and Im not even sure what area Im calling when I contact them but I signed up with them again 4 months ago when I moved. I was told to go and pay my $55 for the package I chose. I paid over the phone with my credit card and when I got home 6hrs later, the phone service was connected. However I have found that they are not thourough with handling other technical complaints. Like the trouble report I made about my call waiting id not working since I started my service, except I didnt know that was one of the features included in my package and now that I know, I realize it has never worked. Has anyone having problems with 18004aphone, gotten any positive results from their complaints???
Danny
Bellmead,Texas,
U.S.A.
They're Ripping me off also
#3REBUTTAL Individual responds
Thu, September 30, 2004
They ripped me off or are ripping me off also. They asked for a 59.99 dollar advance payment I gave it to them, They promised me my phone would be on by Thursdayand week later I still have no phone everydaay I callthem and they give me the run around, about they should have it on by tonight at 9.00 pm and the next day I call them and they say the same thing agian. I KNOW ONE THING THIS IS GETTING SO OLD !!!!!
