- Report: #182506
Complaint Review: 180066roses.com - Flowers444.com - Burnaby British Columbia
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180066roses.com - Flowers444.com
6 - 4563 North Rd Burnaby, V3N 4J5 British Columbia, Canada
Phone:
800-6676737
Web:
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180066roses.com - Flowers444.com ripoff florist flowers delivery in USA and Canada fraud on flower delivery bad florist Burnaby British Columbia
I am writing to caution all those who use the Internet to order flowers for delivery in the US and Canada.
Please do not order flowers from 180066roses.com or flowers444.com.
Their website claims that they have hundreds of arrangements in stock and they will be delivered punctually, but they LIE about everything.
The company is a call-centre which takes orders and then organizes for flowers to be delivered in the city requested from a florist in that city. So the arrangement can never look like what one seems ont eh internet either. However I am not even sure if they actually deliver the flowers or if they are just a rip off as our order was not delivered to date.
Our TERRIBLE experience was as follows:
1) 3 February 2006, the order was placed by my brother (in the UK) for his girlfiend who lives in LA. The website guaranteed delivery on 14 February 2006 if the order was placed before 7 February 2006. As you can see the order was placed well before the deadline.
2) No flowers were received by 16 February. So my brother emailed the company on both email addresses available on their website and both emails bounced back to him rejected.
3) On discovering that the florist was in Burnaby BC, my brother requested that I phone the company and follow up with them. I called them on 20 February 2006. I spoke with Grace. She was not able to explain the reason for non delivery, however offered a refund in 10 days time. I gave her the order number as 13233 and she promised a refund.
4) I contacted the company after 14 days as NO REFUND was received yet. I was upset and asked to be transferred to the supervisor, Sara. Her customer service skills were even worse than those of Grace. She only said she would speed up the refund. She was not able to locate the order based on the order number 13233. Why do they bother generate order numbers then????????? She insisted to get the recipient's last name in order to provide the refund. Talk about making it very hard to get a refund. This certainly was the case. So I asked her to call my brother in the UK to obtain that. She did call him and leave a voicemail for her to phone back. He had to phone back and pay for the call (from the UK), and yet he was put on hold for 20 minutes before Sara came on the line.
5) Two hours later I phoned Sara again to complain as I upset to hear that my brother had to phone her back, pay for the 20 minute hold on the call and they had not refunded the money in the promised time frame. They had charged the card promptly when the order was placed. Why were they not refunding as promptly? I complained and requested that at least one flower or one card be sent to Sabrina Ali to compensate for all the mis-haps. But Sara refused. What BAD customer service. She should be ashamed of herself and the company owner should be more ashamed of himself.
6) So after the whole sequence of events a refund was finally received by the following weak..What a head ache for Valentine's day rather than a pleasure.
Sukaina
North Vancouver, British Columbia
Canada
Please do not order flowers from 180066roses.com or flowers444.com.
Their website claims that they have hundreds of arrangements in stock and they will be delivered punctually, but they LIE about everything.
The company is a call-centre which takes orders and then organizes for flowers to be delivered in the city requested from a florist in that city. So the arrangement can never look like what one seems ont eh internet either. However I am not even sure if they actually deliver the flowers or if they are just a rip off as our order was not delivered to date.
Our TERRIBLE experience was as follows:
1) 3 February 2006, the order was placed by my brother (in the UK) for his girlfiend who lives in LA. The website guaranteed delivery on 14 February 2006 if the order was placed before 7 February 2006. As you can see the order was placed well before the deadline.
2) No flowers were received by 16 February. So my brother emailed the company on both email addresses available on their website and both emails bounced back to him rejected.
3) On discovering that the florist was in Burnaby BC, my brother requested that I phone the company and follow up with them. I called them on 20 February 2006. I spoke with Grace. She was not able to explain the reason for non delivery, however offered a refund in 10 days time. I gave her the order number as 13233 and she promised a refund.
4) I contacted the company after 14 days as NO REFUND was received yet. I was upset and asked to be transferred to the supervisor, Sara. Her customer service skills were even worse than those of Grace. She only said she would speed up the refund. She was not able to locate the order based on the order number 13233. Why do they bother generate order numbers then????????? She insisted to get the recipient's last name in order to provide the refund. Talk about making it very hard to get a refund. This certainly was the case. So I asked her to call my brother in the UK to obtain that. She did call him and leave a voicemail for her to phone back. He had to phone back and pay for the call (from the UK), and yet he was put on hold for 20 minutes before Sara came on the line.
5) Two hours later I phoned Sara again to complain as I upset to hear that my brother had to phone her back, pay for the 20 minute hold on the call and they had not refunded the money in the promised time frame. They had charged the card promptly when the order was placed. Why were they not refunding as promptly? I complained and requested that at least one flower or one card be sent to Sabrina Ali to compensate for all the mis-haps. But Sara refused. What BAD customer service. She should be ashamed of herself and the company owner should be more ashamed of himself.
6) So after the whole sequence of events a refund was finally received by the following weak..What a head ache for Valentine's day rather than a pleasure.
Sukaina
North Vancouver, British Columbia
Canada
3 Updates & Rebuttals
Laura
Kennesaw,Georgia,
U.S.A.
How to get in touch with Jeet Mandair is 180066roses scams you too!
#2Consumer Suggestion
Tue, May 16, 2006
I have had the same problem but can not get in touch with 1800-66-ROSES although I do have Jeet Mandair's private number it is (604) 644-2222. I will be reporting this company to everyone I can including their merchant Take Care, Laura
Actual
Carlsbad,California,
U.S.A.
Complain to Teleflora, the site's hosting company.
#3Consumer Suggestion
Sun, March 26, 2006
First, I'm sorry your brother was fooled into believing he was purchasing from a local florist in Los Angeles. There are many great flower shops in LA but with phony non-local florist like 180066roses.com and Flowers444.com being prominently featured in supposedly trusted sites like superpages.com with the text "Los Angeles Florist Delivers Fresh, Save $8.95" it's easy to see how it happened. Sadly, Superpages.com appears more interested in taking ad dollars than keeping its advertisers honest. 180066roses.com is owned by Jeet Mandair who proudly claims to receive awards from Teleflora, a US-based floral wire service that also happens to host his sites and transfer his orders through their Dove network. Jeet's false advertising of 'free delivery' gets the site lots of orders - despite the claim being untrue. (Local florists subtract their delivery fees from the dollars sent and can and do reduce the amount of flowers to offset their delivery charges.)'Delivery' isn't free. Jeet knows it and Teleflora knows it but as long as consumers can get fooled and they're making money, it seem to be OK by them. We suggest you complain to Teleflora as well as the Canadian Bureau of Competition. The Vancouver BC Better Business Bureau has given them a rating of 'unsatisfactory' under the company name 'Flowers Flowers, 6 4563 North Rd, Burnaby, BC V3N 4J5. Suggest your brother also file a complaint there. Good luck getting a refund. Hope this helps. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Sukaina
North Vancouver,British Columbia,
Canada
Update 1
#4Author of original report
Wed, March 22, 2006
I called the company again on 21 March 2006 to find the owner or managers name and contact information so that I can send them a copy of this report. But all the staff said they were not allowed to provide me with the managers name (his name was Geet something) but they could not disclose that. Plus they were not able to provide me with any email address or contact details. Doens't this sound suspicious? Why are they not able to disclose that information? Is the company defrauding people like the Urbanflorist.com? I noticed the Urbanflorist.com was reported on this website already.
