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1AUTOBODYPARTS.com incorrect quote on shipping, poor customer service, mistreated, ripped off Los Angeles California
I origonally ordered my part for my 1978 Camaro May 31st 2003. I called on a weekly basis, each time hearing excuses why it hadn't shipped, and then they would give me a ship date a week later. I would call back to find myself in the exact situation time and time again. This went on for over a month. The people I would speak to were, short, rude, and obviously didn't care in the slightest about the problems they had caused. The only way I ever got a closer to accurate answer and only slightly more assistance, was by asking to speak to a manager (Steve).
When they finally shipped my part to Utah (2 states away) it didn't arrive for an additional 2 weeks. Durring this time my car is waiting for a fender and cannot have any body work done to it until its recieved, but why should they care? Upon retrieving the fender, I find that there is an additional 30 dollars left over in shipping costs that autobodyreports just happened to forget to mention.
The part cost was 100 dollars, $49.00 shipping and handling charge, plus the unexpected 30 dollar charge left over in shipping fees brought me to $188.99, and the origional final price that I was expecting was 158.89.
The frustrations, the lies, the deception, the broken promises, the poor treatment of customers... how the hell is this company still in business? One final thing I have to add to all of this frustration, is that there were multiple occassions where I was informed I would be recieving a phone call to update me on the status of my part...guess what happened?
On a final note, anyone reading this who is even THINKING about ordering a part through this company should reconsider, even if it means an additional 50 bucks. The frustration is simply not worth it. Hopefully this message reaches you in time.