- Report: #1084436
Complaint Review: 1st National Processing - Henderson Nevada
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Author Not Confirmed
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1st National Processing
631 N.Stephanie st. Henderson, Nevada, USA
Phone:
702 567-0633
Web:
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1st National Processing Michael Giovanni Beware! Big crooks! Do not buy this service! Ripoff artist!! Stole our money!! Henderson Nevada
Beware!! These are crooks! Use Square or Paypal instead!
I am part owner a small stained glass company.
After about a year, suddenly for 3 months, NO money from our sales were being deposited into our account. We kept trying to find out why and no one ever responded. Finally in desperation, we took our complaint online and stopped using the credit card machine. Finally, they claimed they had a problem and would send us our money, it took months and they did NOT send all our money but their records were conveniently inconsistent with our credit card receipts. $2000 discrepancy. THIEVES, CROOKS.
We were stuck with their contract, threatening imposing big fines, so couldn't change companies.
Then I was not working for 3 months and their fees were almost $100 a month!! For no use!!
Then their credit card machine broke, we were losing a lot of business. We kept calling, emailing for MONTHS...NO RESPONSE!!
In desperation, we cancelled their service and have received a law suit which we were to go to New York to answer.
(I'm in Hawaii...who can afford to go to New York?)
Naturally, we lost the judgment. They kept sending threatening letters. Finally, they attached our bank account and took all the money, $2000 and the bank said we owe another $1700 in legal fees for the attachment!!! The stress has been unbelievable! no one should have to go thru this HELL! Do NOT use this company!! Beware!! Use Square!!
1 Updates & Rebuttals
Mike
Syosset,New York,
NO RECORD OF THIS MERCHANT
#2REBUTTAL Owner of company
Mon, July 28, 2014
To whom it may concern,
I did a search for all accounts we have on board in Hawaii. We have absolutely no record of this merchant ever being on board with us and with the limited information provided herein we are powerless to assist this merchant. As I have indicated in many of these posts, there are hundreds of Independent Sales organizations using the name 1st National Processing or First National Processing across the United States and many of them have a horrible reputation as a result of their deceptive business practices. Contrarily we operate under the missions statement "Honesty Integrity and Full Disclosure along with Superior Service and Support" and have done so for over 16 years, hence the reason why we maintain an A Rating on the BBB.
Due to our high rankings on the search engines many merchants form other companies who have bad experiences with other offices many times search the company 1st National Processing and post using the info they find that populates 1st which is incorrect all too many times. To alleviate this confusion we registered with the card issuers about 4 years ago and began operating under the name 1st National Payment Solutions. So any and all complaints, compliments, testimonials or concerns about us should be directed under that name as we have not operated under the name 1st National Processing or First National Processing for a very long time.
We are here to help this merchants, and any and all merchants that experience problems of any type. All this merchant would need to do is contact our offices and we would be all over any type of problem they are having.
1st National Payment Solutions
