- Report: #1514320
Complaint Review: 1Stopbedroom - Brooklyn NY
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Author Confirmed
Why?
1Stopbedroom
Coney Island Ave. Brooklyn, NY, United States
Web:
www.1stopbedrooms.com
Categories:
Business Rating:
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1Stopbedroom, Coney Island Ave., Brooklyn NY Took money for sectional sofa and did not provide order acknowledgment or delivery and refuse to communicate Brooklyn NY
I purchased a sectional from this company which apparently has many complaints against it within the State of New York and is also accused of fake reviews. I made the purchase 11-14-2021. Days later got an email stating they needed verification of address of credit card. I knew I provided both correctly but called back - they answered this tele no. as they tried to extort more money from us.
They asked if I wanted white glove in home set up. I declined. The rep said you're making a big mistake. Then said well you have to pay 200 plus dollars more for set up bars to attach the sectional, never stated in sale so probably illegal, but I accepted. Told my husband, he called and made them retract that charge.
He then asked for delivery date and was told no that could not be given. Looked into their own policies and within 7 days they were to acknowledge the order and within 7 days from there they were to provide a delivery date.
To date they have not and will not answer emails or calls nice or not so nice. They are a disreputable company . Their cancellation policy is draconian and egregious 24 hrs only cancel neve told think this is illegal. It also carries a 15 percent restock charge and a ship back charge. Ridiculous if my order is not yet even acknowledged or in progress.
