Silverado
Knoxville,#2UPDATE Employee
Thu, May 29, 2008
It is the policy of 21st mortgage to only address customer complaints in a confidential discussion with our customer. To appropriately respond to a complaint may require releasing confidential information, which is strictly forbidden under federal privacy regulations. We will attempt to contact the referenced customer to resolve this complaint.
Nikki
Coconut Creek,#3Consumer Comment
Sat, May 17, 2008
Be happy they refunded your money in 4 days, rather than hold it in an expense account till they figured out what to do with it. You said they claim they never got the money. The CSR's probably cannot check money received in limbo. Rather than run the risk of posting to the wrong mortgage account (thus being really hard to find), it is actually a good thing they refunded your money. Hopefully this new payment has the correct account number.