- Report: #333005
Complaint Review: 21st Mortgage - Knoxville Tennessee
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Author Confirmed
Why?
21st Mortgage
P.O. Box 477 Knoxville, 37901-0447 Tennessee, U.S.A.
Phone:
800-955-0021
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
21st Mortgage, will put you in forclosure if you have the wrong acct. number on your mortgage payment!!The company did not call they electronically took the money, then turned around 4 days later and electronically deposited the payment back into my account. Knoxville Tennessee
I noticed that 21st Mortgage had made a deposit electronically in my checking acct., so I contacted my bank. They told me that the e-pay check they sent, had the last number on the acct. was wrong. So, instead of calling me and informing me, they redeposited my mortgage payment back into my checking account.
To make matters worse, this was a payment sent to them on May 1st, 2008 and they deposited it into their acct. on May 2nd electronically, and then returned the money in my acct. on May 6th, 2008.
Can you believe they do not have any record of depositing this money? They told me that it does not show any payment has been made and the system they use kicked it back because of the acct. number. They claim they never got the money.
So, my question is, How can they deposit money back into
my checking acct. from them if they never received the money?
This is an acct. that has been with them for years since they took over Suntrust Banks Loans and they just had to look at the name on the check to find the acct. It is just a sleazy, unethical, way to try to undermind
the little man to forclose on his mobile home and land.
I called my bank today to see if the second check I sent went thru and they have received it today. However, I don't know if they will send it back too.
Have you ever heard of a company sending checks back because of the wrong acct. number? I have not. All they have to do is look on the check and get the owners name, address, and phone number, it should match
up with the loan info. If not, then maybe kick it back. What do you think?
Ronnie
Joelton, Tennessee
U.S.A.
To make matters worse, this was a payment sent to them on May 1st, 2008 and they deposited it into their acct. on May 2nd electronically, and then returned the money in my acct. on May 6th, 2008.
Can you believe they do not have any record of depositing this money? They told me that it does not show any payment has been made and the system they use kicked it back because of the acct. number. They claim they never got the money.
So, my question is, How can they deposit money back into
my checking acct. from them if they never received the money?
This is an acct. that has been with them for years since they took over Suntrust Banks Loans and they just had to look at the name on the check to find the acct. It is just a sleazy, unethical, way to try to undermind
the little man to forclose on his mobile home and land.
I called my bank today to see if the second check I sent went thru and they have received it today. However, I don't know if they will send it back too.
Have you ever heard of a company sending checks back because of the wrong acct. number? I have not. All they have to do is look on the check and get the owners name, address, and phone number, it should match
up with the loan info. If not, then maybe kick it back. What do you think?
Ronnie
Joelton, Tennessee
U.S.A.
2 Updates & Rebuttals
Silverado
Knoxville,Tennessee,
U.S.A.
Comment
#2UPDATE Employee
Thu, May 29, 2008
It is the policy of 21st mortgage to only address customer complaints in a confidential discussion with our customer. To appropriately respond to a complaint may require releasing confidential information, which is strictly forbidden under federal privacy regulations. We will attempt to contact the referenced customer to resolve this complaint.
Nikki
Coconut Creek,Florida,
U.S.A.
Be grateful it only took 4 days.
#3Consumer Comment
Sat, May 17, 2008
Be happy they refunded your money in 4 days, rather than hold it in an expense account till they figured out what to do with it. You said they claim they never got the money. The CSR's probably cannot check money received in limbo. Rather than run the risk of posting to the wrong mortgage account (thus being really hard to find), it is actually a good thing they refunded your money. Hopefully this new payment has the correct account number.
