I called this particular locksmith agency after seeing that their starting price was $15.00. I later realized that is part of their an to rip you off. My lock was not working, even with my door key, it was suddenly defective. It was hot, I was sweating as was my grandson. No a/c in my car to "wait it out" so once the guy arrived, of course they already have a list of reasons as to why they can't unlock your door. He was going to have to opened it using some sort of air device that took him less than 2 seconds to open the door! What a rip off! I am forever stunned at how some companies can be especially when you are in a vulnerable position as I was. Although I may never recover the $165.00 fee I was charged, hopefully I can keep some other unsuspecting person from falling in these crooks trap! Total ripoff!!