- Report: #1461876
Complaint Review: 7th Avenue - Nationwide
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7th Avenue
Nationwide, United States
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7th Avenue Accuse me of owing them money with Experian
Recently I received a letter from Experian advising me that 7th Avenue had submitted a report advising them they had charged off $113 that I had not paid. I was so shocked because I had paid my account in full May, 2017.
I have only had the 7th Avenue account a year or two and had planned to continue to use it when I moved to my own place since I looked at 7th Avenue as a potential supplier of furniture I might need.
With this Experian letter, I immediately changed my mind. I will now close the account.
Before I do that, however, I need to find out why they think I owe them money. I'm waiting on a response to my letter.
I have always had a problem with the way 7th Avenue does business. It's almost impossible to get to one's account online. I don't know how many times, after I thought I had set up online access because I either couldn't access the account with the information I had used or the password wouldn't work or the email was incorrect. At one point, I thought I had resolved all the issues only to find the next month I was wrong. I'm competent with computers so I was stumped and annoyed. I sent at least two letters, if not more, complaining about the situation to which I received no reply.
Eventually, after more frustrataion, I finally was put with someone who was supposedly with the data processing area. After my talk with him, I no longer had problems getting into the online account.
Initially, I made payments on line. They were properly credited. When I retired, I started making payments via check. They made it into my bank account and my statements showed they had been properly credited. Then I started getting phone calls from someone who wanted me to call her from 8 a.m. to midnight or thereabouts.
When I sent the last check, I was finished.
Then I get the letter from Experian. That was the last straw. I wouldn't do business with 7th Avenue now for anything.
