- Report: #793257
Complaint Review: A-Dee Plumbing & Heating - Los Angeles California
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Author Not Confirmed
Why?
A-Dee Plumbing & Heating
5457 Crenshaw Blvd. Los Angeles, 90043 California, United States of America
Phone:
323-261-9076
Web:
www.adeedo.com
Categories:
Business Rating:
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A-Dee Plumbing & Heating Used cheap plastic plumbing hardware. Performed work incompetently allowing water to leak into wall. Damaged bathtub during work. Later refused to do warranty repairs Los Angeles, California
I have used A-Dee plumbing & heating for previous plumbing repairs & was happy with the work. That's why I trusted them again for repair of a leaking shower valve. BIG mistake!
They replaced the pipes in the wall and the shower valve. They were also required to replace the handle & faucet with a single lever for hot & cold water per regulations.
When A-Dee did the first repair, the technician did not seal the back plate & that allowed water to leak into the wall. I noticed it only because they had not yet plastered the hole in the wall. A-Dee sent a different technician & he applied some cheap caulking around the back plate and the tub spout which quickly wore away.
I then noticed that the back plate and the tub faucet A-Dee installed were plastic. They obviously used the cheapest hardware they could find - on a job that cost $1,920.00.
The first new shower valve they installed started leaking a few weeks after the job was completed. When the technician came to look at it, he tried to blame the leak on our old pipes & said we had to do a complete copper repipe in the whole house. He said "Sand & other particles from our city's water supply and our old pipes were causing damage to the new valve & stem & we would have to replace all our pipes to fix it. I didn't buy that sales pitch because if that were true, the whole neighborhood would have the same problem because they also get their water from the city supply.
When I explained that to the technician/scam artist, he then removed the valve stem & cleaned it & saw that it still leaked (which obviously meant it had nothing to do with our water supply or our pipes.) He then phoned his boss & said it was still leaking. His boss instructed him to replace only the valve stem - not the whole valve.
A couple of months later, the shower handle developed looseness - movement before turning the water on or off. I phoned A-Dee & they sent the same technician/scam artist who tried to sell us a copper repipe. He tried the handle & said, "I don't see what the problem is." I said, "You mean you actually don't see that the handle is loose?" He said, "Well, it's normal for the handle to get loose after some use."
They replaced the pipes in the wall and the shower valve. They were also required to replace the handle & faucet with a single lever for hot & cold water per regulations.
When A-Dee did the first repair, the technician did not seal the back plate & that allowed water to leak into the wall. I noticed it only because they had not yet plastered the hole in the wall. A-Dee sent a different technician & he applied some cheap caulking around the back plate and the tub spout which quickly wore away.
I then noticed that the back plate and the tub faucet A-Dee installed were plastic. They obviously used the cheapest hardware they could find - on a job that cost $1,920.00.
The first new shower valve they installed started leaking a few weeks after the job was completed. When the technician came to look at it, he tried to blame the leak on our old pipes & said we had to do a complete copper repipe in the whole house. He said "Sand & other particles from our city's water supply and our old pipes were causing damage to the new valve & stem & we would have to replace all our pipes to fix it. I didn't buy that sales pitch because if that were true, the whole neighborhood would have the same problem because they also get their water from the city supply.
When I explained that to the technician/scam artist, he then removed the valve stem & cleaned it & saw that it still leaked (which obviously meant it had nothing to do with our water supply or our pipes.) He then phoned his boss & said it was still leaking. His boss instructed him to replace only the valve stem - not the whole valve.
A couple of months later, the shower handle developed looseness - movement before turning the water on or off. I phoned A-Dee & they sent the same technician/scam artist who tried to sell us a copper repipe. He tried the handle & said, "I don't see what the problem is." I said, "You mean you actually don't see that the handle is loose?" He said, "Well, it's normal for the handle to get loose after some use."
1 Updates & Rebuttals
Tony
Encino,California,
USA
Update - A-Dee Plumbing
#2Author of original report
Thu, November 24, 2011
I received a phone call from a supervisor at A-Dee Plumbing on 11-21-11. He said I have been a good customer of A-Dee Plumbing for several years and he was concerned that I was not happy with the recent job. An appointment was made for the next day to have a different technician come to my house to redo the unsatisfactory part of the job on the shower hardware. The plastic tub spout was replaced with a steel one, the cover plate was replaced, the loose faucet handle was replaced and the areas were re-caulked. The technician also completed a repair on a toilet that A-Dee previously did a poor job on.
This technician obviously was very knowledgeable and did an excellent job.
The manager phoned me after the work was completed to verify that everything was OK.
