- Report: #563097
Complaint Review: A & W Surplus Auction - Fresno California
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Author Confirmed
Why?
A & W Surplus Auction
3330 N. Duke Avenue Fresno, 93727 California, United States of America
Phone:
559-348-9428
Web:
www.proxibid.com/awsurplus
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A & W Surplus Auction Wayne Peckham Deceptive, Bait and Switch, Unscrupulous, Bad Customer Service Fresno, California
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This company is something else. They hold auctions on Proxibid, show a photo of the item you are suppose to be bidding on, but that isn't the item they send you. Instead, you get a broken version, incomplete version, smelly, dirty, dead insects, missing parts, broken parts, and not the items they showed in the auction photographs. Then, when they bill you, they do it in 2 separate billings; one thru Proxibid and the other thru PayPal. They do this so that if you decide to dispute the charge thru PayPal, they escalate it to a claim and since the dispute is regarding the quality or since you did receive something from them, PayPal automatically rules in their favor since it was not an Ebay auction. It's a way to circumvent the system to their advantage. I have published a blog that shows the emails sent from them to me and vice versa as well as photos showing what I was suppose to be bidding on and what I received instead. Also, as far as they are concerned, the matter is closed. As far as I'm concerned, this is just the beginning. I am posting this to each and every place I can find and reporting it to each and every agency I can find. A scam is a scam. Here is the link to my first blog and I will continue blogging until hell freezes over:
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
(((link redacted)))
1 Updates & Rebuttals
Rosalyn
Mansfield,Texas,
U.S.A.
UPDATE UPDATE
#2Author of original report
Tue, March 23, 2010
(UPDATE:I have been speaking with a representative with Proxibid. She said that her company was very sorry about this incident and wanted to make amends. They have offered to refund all of my expenses in this transaction and an sincere apology. They understood my frustration and dissatisfaction. This came from Proxibid, not A & W Surplus. A & W Surplus has yet to do anything about this and I strongly suspect they won't. Crooked is as crooked does. I will continue to do business with Proxibid, but I would advise anyone and everyone not to do business with A & W Surplus and Auctions.)
